Experienced Customer Service Representative - Remote Opportunity with arenaflex

Join arenaflex, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As a Customer Service Representative, you will play a vital role in delivering exceptional service to our members and providers, ensuring that every interaction is personalized, convenient, and affordable.

About arenaflex

arenaflex is a healthcare company that is committed to making a positive impact on people's lives. Our purpose is to bring our heart to every moment of our members' health, and we strive to deliver enhanced human-centric healthcare for a rapidly changing world. With a strong brand and a clear purpose, we empower our colleagues to transform our culture and accelerate innovation.

Job Summary

We are seeking an experienced Customer Service Representative to join our team in Princeton, NJ. As a remote Customer Service Representative, you will provide telephone assistance to Aetna Medicaid members and providers, answering a variety of inquiries and resolving issues in a timely and professional manner. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.

Responsibilities

* Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Provide accurate and timely information to members and providers, ensuring that every interaction is personalized and convenient.
• Resolve issues and concerns in a professional and empathetic manner, ensuring that every member and provider feels valued and supported.
• Meet performance standards, attendance requirements, and call quality goals, demonstrating a commitment to excellence in customer service.
• Collaborate with internal teams to resolve complex issues and provide seamless support to members and providers.
• Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices.

Requirements

* Must live within 50 miles of Princeton, NJ.

• High-speed internet connectivity with secure service via ethernet cable (use of Wi-Fi is not permitted).
• Ability to communicate effectively with members and providers orally and in written form.
• Ability to meet performance standards, attendance requirements, and call quality goals.
• Must be able to work from home and prove to be self-sufficient.
• Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.

Preferred Qualifications

* Experience with working remotely in a call center setting.

• Experience with Medicaid and Medicare.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with internal teams.
• Strong problem-solving and critical thinking skills.

Benefits

* Competitive pay range: $17.00 - $27.90 per hour.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
• CVS store discount and discount programs with participating partners.
• Ongoing training and development opportunities to enhance skills and knowledge.

Work Environment

* Remote work environment, with the ability to work from home.

• High-speed internet connectivity with secure service via ethernet cable (use of Wi-Fi is not permitted).
• Collaborative and supportive team environment.
• Ongoing training and development opportunities to enhance skills and knowledge.

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply. Please visit [arenaflex website] to submit your application and join our team in revolutionizing the way people experience healthcare.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Apply for this job