Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in ensuring that our customers receive the highest level of service and support, while enjoying the flexibility of working from the comfort of their own homes.

Why Join arenaflex?

As a remote customer service representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering outstanding customer experiences. You'll have the opportunity to work with a diverse range of customers, resolving their queries and concerns in a professional and courteous manner. Our remote work environment allows you to balance your work and personal life, while contributing to the success of our organization.

About the Role

This role is a member of the Payments and Digital Strategy team at arenaflex Credit Union. As a customer service representative, you'll be responsible for handling a variety of tasks related to account processing, direct bills, and budget transfers. Your primary focus will be on ensuring that our customers receive timely and accurate processing of their transactions, while maintaining strict compliance with regulatory requirements.

Key Responsibilities:

* Complete statistical access and balancing features

• Coordinate return items with contributors, door vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Work member cases/assignments as assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from contributors for the timely and accurate processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to process budget transfers
• Understand and be familiar with outgoing and incoming budget transfer laws
• Deposit check returns, review member re-exams on draft changes, process member exams, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees

Essential Qualifications:

* High school degree or GED

• Intermediate Excel and Word experience

Preferred Qualifications:

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires

Skills, Licenses & Certifications:

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software

• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What We Offer:

* Competitive salary and benefits package

• Opportunity to work in a dynamic and growing organization
• Flexible remote work environment
• Professional development and training opportunities
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job