Experienced Provider Customer Service Call and Chat Representative – Telecommute Opportunity in Dublin, OH

At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or concurrent chat. You will be part of a full-time team working 40 hours a week, Monday through Friday, with shifts scheduled during our normal business hours of 11:35 AM to 8:05 PM EST. Given the nature of the business, there may be occasional overtime, weekend, and holiday work required, especially during peak seasons.

About arenaflex

arenaflex is a leading health care organization that is committed to making a positive impact on the lives of our members. We believe that every individual deserves access to quality health care, and we are dedicated to providing innovative solutions that simplify the health care experience. Our team of passionate and dedicated professionals is driven by a shared vision of creating healthier communities, and we are excited to welcome talented individuals like you to our team.

Responsibilities

As a Provider Customer Service Call and Chat Representative, you will be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues.
• Serving providers in a multi-channel environment including call and concurrent chat as required.
• Quickly and appropriately triaging contacts from healthcare professionals (i.e., physician offices, clinics, billing offices).
• Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
• Researching and dissecting complex prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
• Influencing providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution.

Requirements

To be successful in this role, you will need to possess the following qualifications:

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of customer service experience with analyzing and solving customer's concerns.
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Ability to type at the speed of greater than or equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 11:35 AM - 8:05 PM EST from Monday - Friday.

Nice-to-haves

While not required, the following qualifications would be beneficial in this role:

• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
• Prior health care experience and knowledge of healthcare terminology.

Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you will enjoy the following benefits:

• 10 weeks of paid on-the-job training.
• Flexible telecommuting options for those within a 60-mile commutable distance.
• Opportunities for career development and advancement within the organization.

Work Environment and Company Culture

As a telecommuter, you will need to adhere to arenaflex's Telecommuter Policy, which includes maintaining a dedicated workspace and ensuring the security of sensitive company documents. Our company culture is built on a foundation of collaboration, innovation, and mutual respect. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are excited to welcome talented individuals like you to our team.

Career Growth Opportunities and Learning Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training programs to help you develop your skills and knowledge.
• Opportunities for career advancement within the organization.
• Access to a range of learning resources, including online courses, workshops, and conferences.
• A supportive and collaborative work environment that encourages growth and development.

Compensation, Perks, and Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you will enjoy a competitive compensation package, including:

• A salary that reflects your skills and experience.
• Opportunities for bonuses and incentives.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A range of perks and benefits, including flexible telecommuting options, on-site fitness classes, and access to a range of employee discounts.

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a positive impact on the lives of our members, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at arenaflex, you will have the opportunity to develop your skills and knowledge, advance your career, and make a meaningful contribution to our mission of creating healthier communities. Apply now to join our team and start your journey with arenaflex today! Apply Job! Apply for this job