Experienced Full Stack Customer Service Representative III – Medicaid Member Support
Are you a customer service professional looking for a challenging and rewarding role where you can make a real impact? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and governments. We're seeking an experienced Full Stack Customer Service Representative III to join our team, working remotely from the comfort of your own home.
About arenaflex
arenaflex is a dynamic and innovative company that values individuality and creativity. We're committed to delivering exceptional outcomes for our clients and the millions of people who count on us. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
The Role
As a Full Stack Customer Service Representative III, you'll be the face of arenaflex, providing exceptional customer service to Medicaid members and affiliates in the State of Iowa. You'll be responsible for:
- Acting as an escalation point for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To be successful in this role, you'll need:
- A basic understanding of a call center environment in a customer service role and quality monitoring processes
- The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- The ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- The ability to work with people of diverse backgrounds
- A high school diploma or GED
- A background check
- Residency within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Experience in a customer service role, preferably in a call center environment
- Knowledge of Medicaid programs and policies
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
* A competitive hourly rate of $19.00
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
arenaflex is committed to creating a positive and inclusive work environment where individuality is valued and creativity is encouraged. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with access to the latest technology and tools to help you succeed.
Compensation and Benefits
arenaflex is an equal opportunity employer and complies with all applicable laws and regulations regarding compensation and benefits. The pay for this role is $19.00 per hour, with opportunities for bonuses and incentives based on business need. We also offer a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Policy
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
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