Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service solutions to our clients. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a stable and award-winning company, we want to hear from you!
About arenaflex
arenaflex is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to helping our clients succeed. As a family-owned business, we prioritize our employees' well-being and offer a unique work environment that values individual contributions and promotes growth from within.
What sets arenaflex apart?
* Family-owned business: You'll become part of the arenaflex family, not just a number.
- Award-winning workplace: We've been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023).
- Over 20 years of consistent growth: We've built a reputation for stability and success with world-class clients.
- Your voice is heard: Your ideas and contributions are valued and appreciated.
- Competitive pay and incentives: We offer a competitive salary, monthly performance bonuses, and opportunities to win additional gift cards and prizes.
- Promote from within: We believe in growing our team members' careers and offer opportunities for advancement.
Job Summary
As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients. Your primary responsibilities will include:
- Providing exceptional customer service: Using empathy and excellent communication skills to help patients and their families understand complex medical bills and resolve account balances.
- Collaborating with patients: Working with patients over the phone to create affordable payment plans and take payments.
- Accurately documenting calls and follow-ups: Using your computer proficiency and attention to detail to document all interactions in our software systems.
- Supporting your team: Collaborating with fellow team members to achieve excellent work ethic and caring team focus.
- Continuously improving: Participating in ongoing training and coaching to improve your skills and performance.
What You'll Need
* Excellent communication and interpersonal skills: Ability to empathize with patients and their families, and communicate effectively over the phone.
- Computer proficiency: Experience with software systems and ability to accurately document interactions.
- Attention to detail: Ability to accurately document calls and follow-ups.
- Team focus: Collaborative mindset and willingness to support fellow team members.
- Continuous learning: Willingness to participate in ongoing training and coaching.
Benefits and Perks
* Competitive salary: $37,440.00 - $43,685.00 per year, based on prior experience.
- Monthly performance bonuses: Opportunities to earn additional income through performance bonuses.
- 401(k) matching: arenaflex matches your 401(k) contributions to help you save for retirement.
- Dental insurance: Comprehensive dental insurance to protect your oral health.
- Employee assistance program: Access to confidential counseling services to support your mental health.
- Employee discount: Discounts on arenaflex products and services.
- Flexible spending account: Ability to set aside pre-tax dollars for healthcare expenses.
- Health insurance: Comprehensive health insurance to protect your physical health.
- Life insurance: Basic life insurance to provide financial protection for your loved ones.
- Paid time off: Generous paid time off to relax and recharge.
- Tuition reimbursement: Opportunities to pursue further education and career development.
- Vision insurance: Comprehensive vision insurance to protect your eye health.
- Work from home: Flexible work arrangement to work from the comfort of your own home.
Schedule and Location
* 8 hour shift: Monday to Friday, 8:00am - 5:00pm MST.
- Day shift: No evening or weekend shifts required.
- Colorado location: Required for local residents, with opportunities to work from home for remote employees.
How to Apply
If you're passionate about delivering exceptional customer service, working from home, and growing your career with a stable and award-winning company, we want to hear from you! Apply now to become a part of the arenaflex team and start making a difference in the lives of patients and their families. Apply Job! Apply Job! Apply for this job