Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on a mission to give people hope if they've personally suffered or lost a loved one due to negligence. We're now seeking an experienced and skilled Customer Service Representative to join our remote call center team.

About arenaflex

arenaflex is a pioneering company in the industry, committed to providing exceptional customer service and support to individuals who have been affected by negligence. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Connecting with potential clients through an automated dialer, assessing their eligibility for compensation, and providing them with information about our services
• Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential clients who may qualify for compensation
• Multitasking while on calls, using multiple windows to access information and respond to client inquiries
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure a seamless client experience
• Participating in training and learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
• Adhering to all company policies and procedures, including data protection and confidentiality agreements
• Assisting with other projects as needed and contributing to the growth and success of the team
• Troubleshooting basic IT problems and resolving technical issues independently

Requirements

To succeed in this role, you'll need:

• Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
• Strong interpersonal and customer service skills, with a focus on building trust and rapport with clients
• Strong problem-solving and conflict resolution skills, with the ability to think critically and resolve issues efficiently
• A competitive spirit, with a desire to work as part of a team and earn commissions and bonuses based on performance
• A willingness to work 40+ hours per week, with flexibility to adapt to changing schedules and priorities
• A quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset (wired via USB)
• A strong background in call-center environments and sales-focused roles, with a minimum of 2+ years of phone sales/customer service experience
• Residency in the State of Florida or New Jersey

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy:

• A competitive salary range starting at $17.31/hour, with commissions and bonuses that can increase your total compensation to $33.00+/hour ($70,000+)
• Comprehensive health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development, with training and learning opportunities to expand your skills and knowledge
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about making a difference

What We're Looking For

If you're a motivated and results-driven individual with a passion for customer service and sales, we want to hear from you! You'll be a strong fit for this role if you:

• Are able to troubleshoot basic technical issues and resolve problems independently
• Can work 40+ hours per week, with flexibility to adapt to changing schedules and priorities
• Are comfortable handling a high volume of calls, including disconnects, wrong numbers, and hang-ups
• Can use problem-solving skills to resolve complex issues and provide exceptional client experiences
• Are willing to work the full training period (90 days) and commit to the role for at least 6 months
• Can work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

How to Apply

If you're ready to join a dynamic and supportive team and make a positive impact on people's lives, apply now! Visit our website to register as a candidate and submit your application. We can't wait to hear from you! Apply Job! Apply for this job