Experienced MBA Leadership Development Program: Commercial/Customer Experience Strategy

Join arenaflex, a world-renowned leader in the airline industry, as we embark on an exciting journey to build a strong, diverse, and values-driven leadership pipeline. Our Commercial & Customer Experience Strategy MBA program is designed to equip talented individuals with the skills and expertise needed to tackle the industry's biggest challenges and drive business growth.

About arenaflex

arenaflex is a global airline that operates with a passion for innovation, customer satisfaction, and employee engagement. With a rich history of Keep Climbing, our company has consistently pushed the boundaries of excellence in the airline industry. We are committed to creating a culture that values diversity, inclusivity, and teamwork, and we believe that our employees are the driving force behind our success.

Key Responsibilities

As a participant in our Commercial & Customer Experience Strategy MBA program, you will have the opportunity to work on a range of exciting projects that will challenge your skills and expertise. Some of the key responsibilities of this role include:

• Maximizing Profitability: Align capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.
• Competitor Analysis: Investigate competitors' pricing actions, initiate sales and other promotions to maintain market share.
• Customer Behavior Analysis: Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.
• Data-Driven Decision Making: Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.
• Process Improvement: Develop recommendations for process improvements for reservations centers, call-handling, and segmentation in order to improve customer service, employee engagement, and maximize cost efficiencies.
• Customer Experience Enhancement: Improve the travel experience for Delta's corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue.

What You Need To Succeed

To be considered for this exciting opportunity, you will need to meet the following minimum qualifications:

• Current MBA Student: You must be currently enrolled in an MBA program and have a planned graduation date by the Summer of 2025.
• Work Experience: At least three years of post-undergraduate work experience in a dynamic, professional environment or relevant military experience.
• Location: Must be able to work onsite in our Atlanta, GA office for the duration of the internship.
• Curiosity: Curiosity about the airline industry is essential for success in this role.
• Analytical and Creative Problem Solving: You must be an analytical and creative problem solver with a consistent track record of excellence.
• Communication Skills: Ideal candidates have strong analytical, leadership, written and verbal communication skills.
• Safety and Security: Consistently prioritizes safety and security of self, others, and personal data.
• Diversity and Inclusion: Embraces diverse people, thinking, and styles.
• Age and Authorization: Possesses a high school diploma, GED, or high school equivalency, is at least 18 years of age, and has authorization to work in the United States.

What Will Give You a Competitive Edge

While the minimum qualifications listed above are essential for success in this role, there are several preferred qualifications that will give you a competitive edge:

• Strong Analytical and Leadership Skills: Ideal candidates have strong analytical, leadership, written and verbal communication skills and have demonstrated to be a collaborator and creative problem-solver.

Career Growth Opportunities and Learning Benefits

As a participant in our Commercial & Customer Experience Strategy MBA program, you will have access to a range of career growth opportunities and learning benefits, including:

• Rotational Program: This is a two-year rotational program with Year 1 in Network Planning or Revenue Management and Year 2 in Marketing, Sales, Reservations or Customer Experience.
• Mentorship: You will be paired with a mentor who will provide guidance and support throughout your journey.
• Training and Development: You will have access to a range of training and development opportunities, including workshops, conferences, and online courses.
• Networking Opportunities: You will have the opportunity to network with other professionals in the industry and build relationships that will last a lifetime.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork, innovation, and customer satisfaction. We are committed to creating a culture that values diversity, inclusivity, and employee engagement, and we believe that our employees are the driving force behind our success.

• Onsite Work: Must be able to work onsite in our Atlanta, GA office for the duration of the internship.
• Flexible Work Arrangements: We offer flexible work arrangements, including telecommuting and flexible hours.
• Employee Engagement: We prioritize employee engagement and offer a range of benefits and perks to support our employees' well-being and success.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: A competitive salary based on experience and qualifications.
• Benefits: A range of benefits, including health insurance, retirement savings, and paid time off.
• Perks: A range of perks, including travel opportunities, meal discounts, and employee recognition programs.

How to Apply

If you are a motivated and talented individual with a passion for the airline industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job