Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology. Are you a seasoned product manager with a passion for innovation and a desire to make a meaningful impact on the customer experience? Do you have a strong background in digital product development and a keen eye for detail? If so, we want to hear from you! At arenaflex, we're committed to delivering exceptional customer experiences through our cutting-edge conversational AI technology. As a key member of our Computerization Development team, you'll play a critical role in shaping the future of our conversational AI platform and live chat support capabilities.

About arenaflex

arenaflex is a leading innovator in the financial services industry, dedicated to delivering exceptional customer experiences through cutting-edge technology. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging AI technology to transform the way we understand, engage, and deliver hyper-customized experiences to our customers.

Job Responsibilities

As a Partner Product Manager, you'll be responsible for leading the development and implementation of our conversational AI platform and live chat support capabilities. Your key responsibilities will include:

• Leading the acquisition and integration of continuous product development efforts and defining product requirements that drive customer experience lift
• Influencing client data, conversational analysis, industry insights, and technical expertise to examine existing solution performance and develop future capabilities
• Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
• Working with core product teams to define client stories, guide product definition, and establish comprehensive acceptance measures, identifying and addressing any need for additional research to define future feature planning
• Leading client testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
• Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product suggestions
• Maintaining and refining the product backlog, planning client stories to meet the needs of the end-user, while focusing on business value
• Supporting the definition and development of the product strategy, guide, release plan, and overall customer experience

Requirements

* Four-year college degree in business, software engineering, computer science, or a related field

• Strong interest and enthusiasm for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action
• Passion for excellent products and services, able to empathize with customers, and skilled at articulating product functionality
• Proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills, as demonstrated by your ability to convey new and complex details with brevity and clarity
• Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices

What We Offer

At arenaflex, we're committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes:

• Competitive base salaries
• Extra incentives
• 6% Company Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, disability, and life insurance benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers set up with medical professionals and specialists (dependent on location)
• Free and confidential counseling support through our Solid Personalities program
• Career advancement and training opportunities

About Our Culture

arenaflex is an equal opportunity employer and follows work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We support our associates with the help they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that gives partners more flexibility while ensuring we preserve the essential elements of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (mix of in-office and virtual days), or entirely remotely.

How to Apply

If you're a motivated and innovative product manager looking to make a meaningful impact on the customer experience, we want to hear from you! Apply now to join our team at arenaflex and be a part of our mission to revolutionize the way we interact with our customers through cutting-edge conversational AI technology. Apply for this job