Experienced Full Stack Customer Service Representative – Insurance Policy Support
At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property, and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we're committed to delivering exceptional experiences to our clients' customers. We're now seeking an experienced Full Stack Customer Service Representative to join our team in Utah.
About arenaflex
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
As a Full Stack Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers, handling inbound calls, and resolving customer inquiries and issues related to insurance policies. You will work closely with our team to ensure that our clients' customers receive the best possible experience. This is a remote role, and you will be required to work from home with a dedicated, distraction-free, quiet work environment.
Key Responsibilities
* Receive, review, and process calls regarding customer's insurance policies
- Assist customers with questions regarding policy coverage, billing, or the need to modify the policy
- Resolve customer inquiries and issues in a timely and professional manner
- Work closely with our team to ensure that our clients' customers receive the best possible experience
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve skills and knowledge
Key Personality Traits
* High service-aptitude with personal drive to serve and display compassion
- Fondness of organization, order, and process
- Natural ability to manage emotions and show resiliency during a stressful situation
Core Competencies
* Customer Service Aptitude
- Reliability
- Empathy
- Critical Thinking
Skills, Knowledge, & Abilities
* Professional customer service aptitude
- Basic conflict resolution skills
- Effective verbal and written communication
- Active listening skills
- Demonstrated ability to multitask
- Ability to navigate system tools to search for answers and information
- Demonstrated ability to utilize computer systems/data systems
- Ability to solve complex situations with limited information
- Questioning and deductive reasoning skills
- Able to work in teams or independently
Benefits
* Pay: $15- $19/H
- Expected hours: No less than 40 per week
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Bonus Opportunities
Requirements
* Must be at least 18 Years of age
- Must have HS Diploma or GED equivalent
- Preferred 6 months - 1 year of relevant work experience
- Must have open availability during hours of operation
- Professional customer service aptitude
- Basic conflict resolution skills
At Home Requirements
* arenaflex will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam.
- Candidate should guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps) Internet speeds are under review and requirements could possibly double in the future.
- Self-accountability and ownership
- Self-motivated
- Quiet and distraction-free work environment
- Cannot be the primary caregiver during training or working hours
- Must be comfortable with being on web camera during training and production
- Candidates are required to use their own devices during the first week (pre-licensing). Any type of computer or tablet is allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed.
Why Join arenaflex?
* We're a global leader in the CX industry, with a reputation for delivering exceptional experiences to our clients' customers.
- We offer a dynamic and supportive work environment, with opportunities for growth and development.
- We're committed to investing in our agents and helping them to achieve a career in insurance.
- We offer a competitive salary and benefits package, including 401(k) matching and paid time off.
- We're a Military Friendly Employer, and we value the unique skills and experience that veterans bring to the workforce.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and our values. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on our latest news and updates. Apply Job! Apply for this job