Experienced Customer Service Representative - 100% Remote Work Opportunity

Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you have a passion for delivering exceptional customer experiences and making a positive impact on people's lives? If so, we invite you to join arenaflex's dynamic Customer Service team as a Customer Service Representative! At arenaflex, we're committed to providing innovative Education FinTech services that empower students and alumni to manage their student loan repayment and achieve their educational goals. As a Customer Service Representative, you'll play a vital role in helping us deliver best-in-class customer service to our clients and customers.

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to making a difference in the lives of students and alumni. Founded in 2011, we've grown to become a leading provider of Education FinTech services, including Loan Servicing, Employer Student Loan Benefits, Student Loan Counseling, Student Enrollment Management, and Alumni Placement Verification Services. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients and customers.

Job Summary

As a Customer Service Representative, you'll be responsible for providing timely and professional responses to customer inquiries via phone, email, chat, and text communication. You'll work closely with our clients and customers to resolve issues, provide clear and concise information, and ensure that their needs are met. You'll also be responsible for updating records, notating interactions, and adhering to federal and state laws governing the industry.

Key Responsibilities

* Provide exceptional customer service via phone, email, chat, and text communication

• Respond to customer inquiries in a timely and professional manner
• Update records and notate interactions accurately
• Adhere to federal and state laws governing the industry
• Follow policies and procedures regarding escalations
• Utilize CRM system for technical inquiries and follow-up for customer resolution
• Comprehend training material on various topics and share new concepts and content
• Attain Key Performance Indicators (KPIs) and monthly performance goals

What You Need to Succeed

* Passion for delivering exceptional customer experiences and making a positive impact on people's lives

• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail and ability to multitask in a fast-paced and deadline-driven environment
• Self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to troubleshoot common computer issues

Why Join Our Team?

* Competitive benefits package including medical, dental, vision, and life insurance

• Advancement opportunities
• Diverse experience with supporting and working on arenaflex's various lines of business
• Work from home (WFH) flexibility
• Company-provided equipment

Training Schedule

During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.

Education and Qualifications

* High school or equivalent (Required)

Equal Employment Opportunity

At arenaflex, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

E-Verify Participation

arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Benefits

* Dental insurance

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• FSA

Experience Level

* 1 year

Shift

* Day shift

• Evening shift

Weekly Day Range

* Weekends as needed If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join arenaflex's dynamic Customer Service team!

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