Associate Director, Customer and Product Insights – Driving Business Growth through Data-Driven Insights at arenaflex

At arenaflex, we're on a mission to revolutionize the way we understand and serve our customers. As a leading innovator in the industry, we're seeking an exceptional Associate Director of Customer and Product Insights to lead our customer and product research and insights function. This is a unique opportunity to join a dynamic team of insights professionals and drive business decisions that maintain a competitive edge through best-in-class value propositions and experiences.

About arenaflex

arenaflex is a forward-thinking organization that's committed to delivering exceptional customer experiences. Our portfolio of brands is dedicated to pushing the boundaries of innovation and excellence, and we're looking for talented professionals like you to help us achieve our goals. With a strong focus on collaboration, creativity, and data-driven decision-making, we're creating a workplace culture that's inclusive, supportive, and empowering.

Key Responsibilities

As the Associate Director of Customer and Product Insights, you'll be responsible for leading the customer and product research and insights function across our Value portfolio of brands. Your key responsibilities will include:

• Defining and Prioritizing the Research Roadmap: Proactively develop and prioritize the research roadmap across brand and product teams to inform strategic decisions and drive business growth.
• Managing and Mentoring Direct Reports: Manage, mentor, and coach a team of insights professionals focused on specific work streams, ensuring they have the skills and support they need to succeed.
• Conducting Hands-on Research and Storytelling: Conduct hands-on research and storytelling during team growth stages as needed, setting a high bar for research rigor and insights storytelling.
• Overseeing Vendor Partnerships: Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently, ensuring that our research is of the highest quality and value.
• Collaborating with Marketing Insights Leads: Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics, driving business decisions that meet customer needs.
• Forging Relationships with Adjacent Teams: Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding and drive business growth.
• Representing Customer Insights in Leadership Forums: Represent customer insights in leadership forums to inform decision-making and action planning, ensuring that customer needs are at the forefront of our business decisions.
• Overseeing Team Performance and Professional Development: Oversee team performance and professional development, providing feedback and coaching to ensure that our team is equipped to succeed.
• Promoting Engagement with Business Senior Leadership: Promote engagement with business senior leadership as consumer champions, ensuring that our team is seen as a trusted advisor and partner in driving business growth.

Requirements

To be successful in this role, you'll need:

• Bachelor's Degree or Equivalent Experience: A bachelor's degree or four or more years of work experience.
• Relevant Experience in Marketing, Customer Experience, or User Experience Research: Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research.
• Experience Designing Qualitative and Quantitative Research Programs: Experience designing qualitative and quantitative research programs to address business needs.
• Strong Command of Advanced Quantitative Methodologies: A strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis.
• Experience with Qualitative Research Methods: Experience with qualitative research methods like focus groups, in-depth interviews, and ethnography.
• Ability to Synthesize Data into Actionable Insights: The ability to synthesize data from multiple sources into actionable insights and recommendations.

Nice-to-Haves

While not required, the following skills and experiences would be highly valued:

• Experience Managing a Team: Four or more years of experience managing a team of three or more people.
• Experience Providing Insights for Value Proposition Development: Experience providing insights for value proposition development.
• Experience Leveraging Secondary Data and Trends: Experience leveraging secondary data and trends to inform business scenarios.
• Ability to Present Insights Compellingly: The ability to present insights compellingly and establish rapport with Senior Leadership.
• Experience in Consumer or Business Space Marketing, CX, or UX Research: Experience in consumer or business space marketing, CX, or UX research.
• Demonstrated Effective Consultative Skills and Business Acumen: Demonstrated effective consultative skills and business acumen in the telecom industry.

Benefits

As an Associate Director of Customer and Product Insights at arenaflex, you'll enjoy a comprehensive benefits package that includes:

• Health and Wellness Benefits: Comprehensive health and wellness benefits to support your physical and mental well-being.
• Short-Term Incentives: Short-term incentives to recognize and reward your achievements.
• 401(k) Savings Plan: A 401(k) savings plan to help you plan for your future.
• Stock Incentive Programs: Stock incentive programs to align your interests with those of our company.
• Paid Time Off: Paid time off to recharge and pursue your passions.
• Parental Leave: Generous parental leave policies to support your family.
• Adoption Assistance: Adoption assistance to help you build your family.
• Tuition Assistance: Tuition assistance to support your ongoing education and development.

How to Apply

If you're a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job