Experienced Technical Content Designer – Customer Service & Support Experience

At arenaflex, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our 278 million paid members across 190 countries. As a leading entertainment services company, we're committed to delivering exceptional customer experiences that exceed our members' expectations. Our Global Customer Service (CS) organization plays a vital role in achieving this goal by providing top-notch support to our subscribers worldwide. We're now seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and revolutionize the support experience for our members and customer service agents.

About arenaflex

arenaflex is a global entertainment powerhouse that's redefining the way people watch their favorite TV series, films, and games. With a wide variety of genres and languages available, our members can enjoy their favorite content anywhere, anytime. Our mission is to provide an unparalleled streaming experience that's simple, intuitive, and enjoyable. We're committed to innovation, creativity, and excellence in everything we do, and we're looking for like-minded individuals to join our team.

The Role

As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a crucial role in creating and managing content that helps our members and customer service agents navigate technical issues with ease. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base. Your expertise in technical writing and editing will enable you to create clear, concise, and engaging content that meets the evolving expectations of a global audience.

Responsibilities

* Lead large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, and other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations
• Collaborate with cross-functional teams to identify areas for improvement and implement changes
• Develop and maintain a deep understanding of arenaflex's products, services, and features to create accurate and informative content

Qualifications

* BS/BA degree in English, Communications, Journalism, or a related field

• 5+ years of relevant experience in technical writing, editing, or content strategy
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on customer service or highly technical environments
• Experience writing for different platforms (computer, mobile, TV)
• Familiarity with information architecture and content management systems
• Strong analytical and problem-solving skills, with the ability to drive improvements and implement changes
• Excellent communication and interpersonal skills, with the ability to build strong relationships with cross-functional teams
• Ability to thrive in a fast-paced environment, with a focus on innovation, creativity, and excellence

Desired Qualities

* Independent, self-starter with a strong sense of initiative and motivation

• Innovative thinker with a curiosity-driven approach to problem-solving
• Action-oriented with a focus on results and continuous improvement
• Strong relationship builder with excellent communication and interpersonal skills
• Highly adaptable with the ability to thrive in a fast-paced environment
• Superior communication skills, including storytelling and presentation

Compensation and Benefits

* Annual salary range: $50,000 - $190,000

• Comprehensive benefits package, including:

+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits

• Paid leave of absence programs, including vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees

Work Environment and Culture

* arenaflex is a unique culture and environment that values innovation, creativity, and excellence

• We're an equal-opportunity employer that celebrates diversity and recognizes the importance of diversity of thought and background in building stronger teams
• We approach diversity and inclusion seriously and thoughtfully, with a focus on creating an inclusive and welcoming work environment for all employees

How to Apply

If you're a talented Technical Content Designer with a passion for creating exceptional customer experiences, we want to hear from you! Apply now to join our Customer Service Content Strategy team and help shape the future of global entertainment at arenaflex. Apply Job! Apply for this job