Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL
Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients, making a significant impact on their health journey.
About arenaflex
arenaflex is a pioneering healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are committed to making healthcare more personal, convenient, and affordable.
Job Summary
We are seeking experienced Customer Service Representatives to work in our inbound call center in overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. As a Customer Service Representative, you will be responsible for handling a high volume of customer calls, resolving issues, and providing exceptional service to patients. If you have a passion for helping others, strong computer skills, and a minimum of 12 months of customer service experience, we encourage you to apply.
Key Responsibilities
* Handle a high volume of customer calls, resolving issues and providing exceptional service to patients
- Assist patients with prescription refills, order status, and insurance coverage
- Utilize strong communication and problem-solving skills to resolve complex customer needs
- Work collaboratively with the team to achieve customer satisfaction and quality metrics
- Participate in ongoing training and development to enhance skills and knowledge
Training Schedule
* Monday through Friday, 9:00am EST to 5:00pm EST
- Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame)
Pay Range
* The typical pay range for this role is $17.02 to $27.16 per hour
- Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
* 1+ year of customer service experience
- 6+ months of high call center experience working in Windows, Microsoft, or another application
- Must live within 75 miles of Mount Prospect, IL
- Verifiable High School Diploma, GED, or equivalent experience
COVID-19 Vaccination Requirement
* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
- You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.
Preferred Qualifications
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
- Healthcare work experience and familiarity with benefits, insurance, prescriptions
Career Growth Opportunities
* arenaflex offers incredible advancement opportunities, allowing you to grow within the pharmacy or move to another role within the company.
- Our training and development programs are designed to help you succeed and advance in your career.
Work Environment and Company Culture
* arenaflex is committed to creating a culture of diversity, inclusion, and belonging.
- Our high-energy culture is passionate about providing excellent customer service with empathy while resolving patients' questions on the first call.
- We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.
Compensation, Perks, and Benefits
* Competitive pay range of $17.02 to $27.16 per hour
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- A culture of diversity, inclusion, and belonging
- A commitment to making healthcare more personal, convenient, and affordable
How to Apply
If you are passionate about helping others, have strong computer skills, and a minimum of 12 months of customer service experience, we encourage you to apply. Please submit your application through our website. Apply Now! Apply for this job