Experienced Customer Service Representative - Data Information Processor – US Remote

At arenaflex, we're driven by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Join arenaflex's Dynamic Team

arenaflex is a leading provider of on-demand data solutions for auto finance, government and law enforcement organizations. Utilizing a national network of digital recognition technology devices, arenaflex aggregates and stores real-time intelligent data in a centralized, secure database, of which is subjected to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.

About the Role

We are a leader in the Repossession industry, and we're seeking a detail-oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while managing a high call volume.

Key Responsibilities:

* High multi-tasking environment

• Work within multiple systems
• Utilize client/lender databases, if applies, to execute specific lender requirements
• Work in upwards of 15 different tabs between multiple screens
• Excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Follow through and ownership of work to completion required
• Previous collection, repossession or automotive industry experience preferred
• Microsoft Office and Google Suite product experience
• 40 wpm minimum
• Must be able to handle multitasking on a computer with multiple screens
• Ability to work remote without outside distractions

Essential Qualifications:

* High School Diploma or equivalent

• Minimum 2 years of customer service experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Preferred Qualifications:

* Previous experience in the collection, repossession or automotive industry

• Microsoft Office and Google Suite product experience
• 40 wpm minimum typing speed
• Ability to work in a high multi-tasking environment
• Experience working with multiple systems and databases

Skills and Competencies:

* Excellent customer service skills

• Ability to work independently as well as within a team
• Excellent communication skills
• Follow through and ownership of work to completion required
• Ability to handle multitasking on a computer with multiple screens
• Ability to work remote without outside distractions

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a dynamic and supportive work environment that encourages growth and development

• Opportunities for professional growth and advancement
• Access to training and development programs to enhance skills and knowledge
• Collaborative and inclusive team environment

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, offering the flexibility to work from anywhere in the US

• Collaborative and inclusive team environment
• Dynamic and supportive work environment that encourages growth and development
• Opportunities for professional growth and advancement
• Access to training and development programs to enhance skills and knowledge

Compensation, Perks, and Benefits:

* Competitive salary and incentive bonus plans

• Medical, dental, vision benefits
• 401K with company match
• 10 paid holidays
• Generous paid time off packages
• Employee stock purchase plan
• Paid parental and family leave
• And more!

EEO Statement:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Why Join arenaflex?

We're proud of our people-first and community-focused culture, empowering every arenaflex employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

Accommodation Request:

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Apply Now:

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join arenaflex's dynamic team and contribute to our mission of solving for safer. Apply for this job