Experienced Customer Service Representative - Remote in PST

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together. As a Customer Service Representative, you'll play a vital role in delivering an exceptional experience to our customers, always remembering that there's a real person on the other end of the phone who's looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. This position is full-time, Monday to Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 AM – 5:00 PM PST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of on-the-job training, with hours aligned with your schedule. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns

• Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
• Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
• Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
• Maintain tracking logs of all escalated patient correspondence, providing status updates to leadership as needed
• Ability to perform all aspects of billing customer service as needed
• May be a certified Medical Coder and/or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintain all Compliance and HIPAA regulations at all times

You'll be Rewarded and Recognized:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma/GED

• Must be 18 years of age or older
• 1+ years of customer service experience OR experience in a medical office, health care call-center, or office setting analyzing and solving customer problems
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full-time, Monday to Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 AM – 5:00 PM PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

* Prior health care experience

• Bilingual English/Spanish – must be fluent in Spanish, including medical terminology
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Telecommuting Requirements:

* Reside within Pacific Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills, including the ability to resolve stressful situations
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

California, Nevada, or Washington Residents Only:

The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).

At arenaflex, We're Committed to:

* Helping people live healthier lives and making the health system work better for everyone

• Mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission
• Creating a healthier atmosphere through diversity and inclusion
• Being an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

arenaflex is a Drug-Free Workplace:

Candidates are required to pass a drug test before beginning employment.

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About arenaflex:

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together. Apply for this job