Experienced Customer Service Representative - Remote Opportunity at arenaflex

Are you ready to embark on a new journey, where you can grow, learn, and thrive in a dynamic and inclusive work environment? Look no further than arenaflex, where we're committed to helping you reach your full potential and live your best life. As a valued member of our team, you'll have the opportunity to work with a diverse group of individuals, develop new skills, and make a real difference in the lives of our customers.

Why You'll Love This Role

As a Customer Service Representative on our Payments and Digital Strategy team at arenaflex, you'll play a critical role in ensuring the smooth operation of our credit union's daily activities. You'll be responsible for processing checks, direct deposits, and budget transfers, as well as assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing. If you're detail-oriented, organized, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

Key Responsibilities

* Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers

• Coordinate with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure compliance with NACHA regulations and federal banking laws
• Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases and sports assigned, ensuring timely and accurate resolution
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and federal banking laws
• Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to process budget transfers
• Understand and be familiar with outgoing and incoming budget transfer laws
• Deposit check returns, review member draft changes, process member exams, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need to Succeed

* High school degree or GED

• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or credit union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

As a valued member of our team, you'll enjoy a range of benefits and perks that will enhance your work-life balance and overall well-being. These include:

• Travel Perks: With arenaflex, you'll have access to over 6,800 daily flights across our global network, allowing you to explore new destinations and experience the world.
• Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more.
• Wellness Programs: We're committed to helping you live your best life, with a range of wellness programs and resources to support your physical and mental well-being.
• 401(k) Program: Available upon hire, our 401(k) program offers company contributions and a range of investment options to help you plan for your future.
• Additional Benefits: Enjoy a range of additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Inclusion and Diversity at arenaflex

At arenaflex, we're proud to be a dynamic and inclusive workplace, where everyone has the opportunity to thrive. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, and to creating an inclusive work environment that meets and exceeds the needs of our diverse global community.

Apply Now

If you're ready to embark on a new journey and join a team that's passionate about making a difference, apply now to become a Customer Service Representative at arenaflex. Don't miss out on this opportunity to grow, learn, and thrive in a dynamic and inclusive work environment. Apply for this job