Experienced Part-Time Outlet Customer Service Associate – Flexible Westchester, FL (arenaflex Outlet)

Join arenaflex, a leading home improvement retailer, as a Part-Time Outlet Customer Service Associate in our Westchester, FL location. As a key member of our team, you will provide exceptional customer service, drive sales growth, and contribute to a positive shopping experience for our customers.

About arenaflex

arenaflex is a Fortune 50 home improvement retailer that serves over 18 million customers annually. With a commitment to providing excellent customer service, quality products, and competitive prices, arenaflex has become a trusted name in the industry. Our company culture values diversity, inclusion, and employee development, making us an ideal place to grow your career.

Responsibilities

As a Part-Time Outlet Customer Service Associate, you will be responsible for:

• Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
• Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrating sincere appreciation to customers
• Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
• Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
• Writing customer contracts and invoices for equipment rental
• Cross-functionally training in other areas of the Outlet to help deliver the best customer service
• Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
• In-stock: using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
• Preparing merchandise in department of responsibility based on customer requirements/specifications
• Clean and Safe Stores: monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
• Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
• Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
• Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
• Assisting Pro customers to find product by walking the customer to the correct aisle and bay
• Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
• Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs
• Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calling vendors to verify product availability and cost as needed
• Helping customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
• Using cash register to process sales transactions according to company guidelines
• Delivering excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets
• Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders
• Processing returns to the Distribution Centers and appropriately disposing/returning items
• Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
• Inspecting merchandise prior to loading and delivery, preparing merchandise and loads for delivery, supporting planned delivery routes, verifying invoices against items loaded, and assisting with product connections or returns
• Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
• Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixing equipment and facilities, and performing preventative maintenance

Essential Qualifications

* High school diploma or equivalent required

• 1-2 years of customer service experience in a retail environment
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and interpersonal skills
• Ability to lift up to 50 pounds and stand for long periods of time
• Availability to work a flexible schedule, including weekends and holidays

Preferred Qualifications

* Previous experience in a home improvement or retail environment

• Knowledge of arenaflex products and services
• Experience with point-of-sale systems and inventory management software
• Ability to learn and operate various store equipment and systems
• Bilingual or multilingual skills

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a team environment and adapt to changing situations
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 50 pounds and stand for long periods of time
• Basic computer skills and ability to learn and operate various store equipment and systems

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Competitive pay and benefits package
• Discounts on arenaflex products and services
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

* arenaflex is committed to providing a safe and inclusive work environment

• Our company culture values diversity, inclusion, and employee development
• Opportunities for professional growth and career advancement
• Competitive pay and benefits package
• Discounts on arenaflex products and services

Compensation, Perks, and Benefits

* Competitive hourly rate

• Opportunities for overtime pay
• Discounts on arenaflex products and services
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! Apply Now! Apply for this job