Part Time Remote Customer Support Specialist-Marketplace at arenaflex

Join arenaflex's dynamic team as a Part Time Remote Customer Support Specialist-Marketplace and be a part of delivering exceptional customer experiences in the e-commerce industry! Are you passionate about providing top-notch customer support and ensuring customer satisfaction? Do you thrive in a fast-paced, dynamic environment? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused Part Time Remote Customer Support Specialist-Marketplace to join our team. As a key member of our Marketplace Department, you will be responsible for handling customer inquiries and issues via email, phone, and other channels, providing solutions that exceed customer expectations and drive business growth.

About arenaflex

arenaflex is a leading e-commerce company that offers a wide range of products and services to customers across the globe. Our mission is to provide an exceptional customer experience, and we're committed to delivering high-quality products and services that meet our customers' needs. As a remote customer support specialist, you will be part of a team that is dedicated to providing world-class customer support and ensuring customer satisfaction.

Key Responsibilities

As a Part Time Remote Customer Support Specialist-Marketplace, your key responsibilities will include:

• Handling incoming customer inquiries and issues via email, phone, and other channels, providing solutions that exceed customer expectations and drive business growth.
• Responding to customer concerns with empathy and presenting arenaflex in a positive light at all times.
• Preventing customer returns and ensuring customer retention by reasonable negotiations and providing solutions that are beneficial to the company and attractive to the customer.
• Contacting customers via phone when possible to resolve customer inquiries and issues in a timely manner.
• Demonstrating self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
• Partnering with management on escalated customer and product issues, identifying trends on issues that may affect customer satisfaction levels, and consistently communicating them to management in measurable terms.
• Providing pro-active, consistent follow-up to all customer inquiries, either via phone/email, and responding and replying to every customer email upon receipt.
• Documenting a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order.
• Maintaining standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary determined by the QA team and management.
• Taking on the Customer Support Specialist role for the Email team as needed.
• Performing other duties as assigned.

Requirements

To be successful in this role, you will need:

• A minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus.
• Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
• Computer literacy, with the ability to navigate through programs and windows.
• Excellent typing and data entry skills.
• The ability to multi-task, i.e., talk on the phone and type notes at the same time.
• Effective problem-solving skills.
• A low error rate as an email specialist.
• The ability to meet minimum required interactions of 80+ per day.
• Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.

Internet Connectivity Guidelines

As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets arenaflex's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at arenaflex.

• Must maintain a dedicated business class internet connection.
• Cable connection is required and must be high-speed business class internet.
• If available, request a dynamic modem for cable.
• Speeds of at least 15 MBS down/5 MBS up are required.
• Cable modem or DSL router must be provided by carrier.
• Cable modem must be set up in bridge mode.
• DSL router firewall must be disabled.
• Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection.

Equipment

arenaflex will supply you with the following hardware:

• Modem
• Wyse terminal (computer)
• Monitor
• Phone and headset
• Other miscellaneous equipment

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunity to work in a dynamic and fast-paced environment
• Collaborative and supportive team culture
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join arenaflex's dynamic team as a Part Time Remote Customer Support Specialist-Marketplace. Apply for this job