Experienced Chat Support Associate – Veterinary Community Engagement and Support

Join our dynamic team at arenaflex, a leading innovator in the animal health industry, and be part of a mission to modernize the $50B+ animal health industry. arenaflex's eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, making it easier for them to focus on what matters most – providing exceptional care to their patients. As a Chat Support Associate, you will play a vital role in engaging with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of the arenaflex platform. You will be part of a collaborative team that works together to provide an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're a growing team on a mission to revolutionize the animal health industry by providing innovative solutions that make it easier for veterinary professionals to focus on what matters most – providing exceptional care to their patients. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states.

The Role

As a Chat Support Associate, you will be responsible for:

• Supporting existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
• Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Working with vendor and industry partners to streamline communication and alerts between systems
• Helping to continuously develop and expand processes in order to streamline support workflows

What You'll Need

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

What We Offer

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a mission to modernize the animal health industry

• Work with a dynamic and collaborative team
• Enjoy a flexible and remote work environment
• Receive comprehensive benefits and perks
• Have opportunities for career growth and development
• Be part of a company that values diversity, equity, and inclusion

Important Notice

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.

How to Apply

If you're passionate about customer support and want to be part of a dynamic team that's making a difference in the animal health industry, apply now! Visit our careers page to submit your application and join our team at arenaflex. Apply Now!

Disclaimer

arenaflex is committed to ensuring the security and integrity of our job application process. We want to remind you to be cautious of scams and phishing attempts that may target job seekers. Always verify the legitimacy of any job postings and communications from arenaflex through our official careers page and verified email addresses. If you suspect any fraudulent activity, please report it immediately to our recruiting department. Apply for this job