Experienced Customer Support Assistant – Global Platform Services Support Team

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer support. As a key member of our dynamic Platform Services Support Team, you'll play a vital role in ensuring our clients receive fast, comprehensive, and personalized support that meets their unique needs and expectations. If you're passionate about delivering world-class support, have a keen eye for detail, and thrive in a fast-paced, global environment, we want to hear from you!

About arenaflex

arenaflex is a leading global company that's been at the forefront of innovation since 2000. Our commitment to diversity, inclusion, and social responsibility has earned us a reputation as a progressive and inclusive employer. We're proud to be a part of a global community that values uniqueness, authenticity, and collaboration. Our virtual "Life @ arenaflex" hub brings our colleagues from across the globe together for social activities, fostering a sense of belonging and connection.

Key Responsibilities

As a Customer Support Assistant, you'll be responsible for:

• Managing various types of support requests from live clients, including those related to program development or management, and redirecting requests to the right support teams (finance, technical)
• Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams
• Assisting with the management of program upsells and retention
• Handling projects to update the content available for clients and internal tools to improve support and client satisfaction, including translation
• Keeping constantly informed about upgrades of functionalities and internal processes relating to the management of client requests

Essential Qualifications

* Fluent in English (written and spoken), with other language skills a plus

• Excellent customer service skills, with a focus on delivering personalized support
• Ability to see the bigger picture and identify areas of opportunity and risk
• Committed to growing the service division as quickly as possible, providing friendly and efficient support
• Seeks ownership and readily accepts accountability
• Excellent time management and organizational skills to maintain own workflow and meet deadlines
• Confident and excellent communicator with a keen attention to detail
• Fast learner and eager to deepen knowledge and understanding
• Numerate with a good level of knowledge of MS Office packages

Preferred Qualifications

* Experience in a customer support role, preferably in a global or fast-paced environment

• Familiarity with arenaflex's products or services
• Knowledge of industry trends and best practices in customer support
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in MS Office, including Excel, Word, and PowerPoint
• Familiarity with customer relationship management (CRM) software
• Ability to learn and adapt quickly to new technologies and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Support Assistant, you'll have access to:

• arenaflex Academy, our comprehensive training program that covers a wide range of skills and topics
• Regular coaching and feedback from experienced colleagues and managers
• Opportunities for professional development and advancement within the company
• A collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a work environment that's flexible, supportive, and empowering. As a Customer Support Assistant, you'll have the opportunity to work with a talented and passionate team of colleagues from around the world. We prioritize work-life balance, offering a flexible four-day workweek and a range of benefits to support your mental and physical well-being.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Flexi-Week and Work-Life Balance: Enjoy a flexible four-day workweek at full pay, with no reduction to your annual holiday allowance
• Flexi-Office: Work from anywhere, at any time, with our hybrid/remote work possibilities
• Health & Well Being: Access to various initiatives and sports offers to support your mental and physical well-being
• Development: Take advantage of our comprehensive training program, arenaflex Academy
• Remote Working Allowance: Receive a monthly allowance to cover a part of your running costs
• Appreciation: Thank and reward colleagues through our peer-to-peer program

How to Apply

If you're passionate about delivering exceptional customer support and want to join a dynamic and inclusive team, apply now! Please mention the word

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