Experienced Sr Director, Customer and Marketing Data, Applied AI, and Analytics – Strategic Visionary for arenaflex

Job Summary:

arenaflex is seeking an experienced Sr Director, Customer and Marketing Data, Applied AI, and Analytics to lead our Customer and Marketing organization and drive strategic vision for our data product portfolio and AI product-technology team. As a key member of our leadership team, you will be responsible for developing and executing a long-term vision for our data product portfolio, driving innovation and experimentation, and ensuring customer and business goals remain aligned. If you have a passion for data-driven decision making, a track record of successful team leadership, and a desire to drive business growth, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading company in the industry, known for our innovative approach to customer and marketing data, applied AI, and analytics. We are committed to delivering exceptional customer experiences and driving business growth through data-driven decision making. Our team is passionate about staying ahead of the curve in terms of technology trends and leveraging data and analytics to drive innovation.

Key Responsibilities:

As the Sr Director, Customer and Marketing Data, Applied AI, and Analytics, you will be responsible for:

• Developing the long-term vision of a data product portfolio or strategic capability that drives strategies, requirements, and roadmaps; understanding the competitive landscape and directly influencing the enterprise in how it makes portfolio-specific decisions; owning the different product roadmaps that make up the product portfolio; and influencing investment choices that yield long-term customer benefits in support of the vision.
• Owning and leading the customer, loyalty and marketing data eco-system and serving the customer and marketing organization with actionable analytics to support delivering top line sales and productivity improvements.
• Developing a culture of innovation and experimentation and encouraging two-way door initiatives that address customer needs.
• Owning annual planning for the product portfolio and representing the team in discussions with executives.
• Owning the user experience (UX) and setting the direction for the UX design of products within product portfolio or strategic capability.
• Defining processes and measurements for the team to effectively track development work and triage bugs of products in product portfolio.
• Partnering with relevant stakeholders and leading and owning the development of launch and go-to-market plans of products within product portfolio or strategic capability.
• Identifying issues and blockers that may delay the launch or impede the success of products in product portfolio or strategic capability, communicating to leadership, assessing alternatives to resolve, and taking action to resolve.
• Ensuring customer and business goals remain aligned with identified customer needs; setting the strategy for customer engagement and leading its execution.
• Engaging with internal and external thought leaders to drive product leadership within portfolio.
• Leading and owning operational product strategy of portfolio or strategic capability and ensuring alignment with other portfolio owners.
• Facilitating an understanding among the team of broader organizational goals and the role each team plays; auditing team goals and being accountable for product portfolio performance against broader organizational goals.
• Leading a team in support of achieving the company's mission. Managing performance and fostering an inclusive environment to help associates achieve their potential.
• Leveraging data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of assigned products and related P&L impacts, and deliver recommendations to key stakeholders.
• Developing and presenting communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient.
• Monitoring technology trends and anticipating their impact on the product roadmap; leveraging this understanding to drive innovation.
• Collaborating with the broader product and technology management community to understand dependencies and create a community of practice.

Essential Qualifications:

* 12 years of experience in software engineering, data science, and/or product management

• 7 years of direct team leadership experience across software engineering, product management, or data science
• Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions solving business problems in a product model
• Bachelor's degree in business, technology, or related field (or equivalent work experience in lieu of degree)

Preferred Qualifications:

* Experience working with software development teams to launch online products

• Experience with large-scale order management and inventory systems
• Experience with customer relationship management systems
• Master's degree in business administration or similar advanced degree

What We Offer:

* Competitive salary range: $179,000.00 - $340,100.00 annually

• Opportunity to work with a leading company in the industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Flexible work arrangements, including remote work options

arenaflex is an Equal Opportunity Employer:

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified Applicants with Arrest or Conviction Records:

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

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