Healthcare Customer Service Expert - Phone Intake at arenaflex

Join arenaflex's dynamic team as a Healthcare Customer Service Expert, where you'll be the first point of contact for patients seeking home healthcare services. As a key member of our remote high-volume call center, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless interactions with our patients, providers, and referral sources.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to transforming the way patients receive care. Our mission is to empower individuals to take control of their health, and our team is passionate about delivering exceptional service and support. As a Healthcare Customer Service Expert, you'll be part of a dynamic and collaborative environment that values empathy, patience, and a commitment to excellence.

Responsibilities

As a Healthcare Customer Service Expert, you'll be responsible for:

• Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources, demonstrating exceptional empathy and patience in handling complex requests and difficult conversations
• Collecting clinical and demographic information and entering it into our CareCentrix portal with accuracy and attention to detail
• Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborating with our team to resolve customer issues and concerns, ensuring timely and effective resolution
• Complying with all arenaflex policies, including HIPAA/PHI, and maintaining confidentiality and discretion when handling sensitive information
• Participating in ongoing training and development to enhance skills and knowledge in customer service, healthcare, and technology

Qualifications

To succeed in this role, you'll need:

• A High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word, Excel Spreadsheets, Outlook, and Microsoft Teams

Internet Requirements

To ensure a seamless and efficient work experience, you'll need:

• High-speed internet connection (Fiber or Cable) with speeds of 2mb/10mb upload and 10mb/25mb download or higher
• A hardwired connection with an ethernet cable while working

What we offer

As a Healthcare Customer Service Expert at arenaflex, you'll enjoy:

• Starting pay of $17.50/hour + Monthly Incentive Bonus Opportunity
• A comprehensive benefits package, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• A great culture with a sense of community and a commitment to employee well-being

Training & Nesting Period

Our training and nesting period is designed to ensure your success in this role. You'll participate in a comprehensive onboarding program, which includes:

• 4-6 weeks of training and development to enhance your skills and knowledge
• Monday-Friday, 9:00am-5:30pm EST training hours
• Ongoing support and coaching to ensure a smooth transition to your new role

Available Shift

After completing the training and nesting period, you'll be eligible to work the following shift:

• Monday-Friday, 11:30am-8:00pm EST

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, apply now to join our team as a Healthcare Customer Service Expert at arenaflex. Apply for this job