Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

At arenaflex, we're on a mission to make a difference in the lives of those in need of blood donations. As a key member of our team, you'll play a vital role in supporting our Division's goals by connecting with blood donors and scheduling appointments. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a positive impact, we want to hear from you!

About arenaflex

arenaflex is a leading organization dedicated to providing essential services to the community. Our team is comprised of dedicated professionals who share a common goal: to make a difference in the lives of others. As a remote Customer Support Agent, you'll be part of a dynamic team that values innovation, collaboration, and customer satisfaction.

Job Summary

We're seeking an experienced Customer Support Agent to join our team on a temporary to permanent basis. As a remote worker, you'll be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone, scheduling appointments, and maintaining accurate records. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of the defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned
• May coordinate support of community and business donor groups to assure a positive image of the arenaflex

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

* Week 1: Training is in-house (Monday to Friday, 7:45 am to 4:30 pm)

• Week 2: Nesting/OJT (remote learning) at home (Monday to Friday, 10:00 am to 6:30 pm)
• Week 3: Continue Nesting/OJT (Monday to Thursday, 10:00 am to 6:30 pm)
• Week 3: Friday production (resume Sunday to Thursday schedule)

Actual Work Schedule

* Full-time: Sunday (11:30 am to 8:00 pm) and Monday to Thursday (12:00 pm to 8:30 pm)

What We Offer

* Competitive compensation package

• Comprehensive benefits program
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job