Part-time Chat Specialist – arenaflex – College Station, TX
Join arenaflex, a leading provider of innovative solutions for the automotive and recreational vehicle industries, as a Part-time Chat Specialist in our College Station, TX office. As a key member of our team, you will play a vital role in representing our dealer clients favorably online and turning online conversations into leads that generate revenue for their websites.
About arenaflex
arenaflex is a dynamic and forward-thinking company that is revolutionizing the way dealerships interact with their customers online. With a strong focus on customer service and a passion for technology, we are seeking positive and energetic individuals who share our vision and values. Our relaxed, yet professional and fun work environment is the perfect place for those who enjoy being on a computer and around technology.
Responsibilities
As a Part-time Chat Specialist, you will be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and narrowing down on appointment information to schedule appointments.
- Developing and maintaining a knowledge base of the ever-evolving products and services, ensuring that you are up-to-date on the latest offerings and features.
- Capturing customer contact information for lead generation and client review, summarizing interactions based on customer needs for client review.
- Providing exceptional customer service, responding to customer inquiries in a timely and professional manner, and resolving issues in a fair and efficient way.
- Collaborating with our team to achieve sales and customer satisfaction goals, and contributing to a positive and productive work environment.
Qualifications
To be successful in this role, you will need:
- Previous experience in retail customer service or the automotive industry is preferred, but not necessary.
- The ability to type at least 35 WPM, with 40 and above preferred.
- Basic internet and window-based computer skills, as well as a strong ability to multitask.
- A positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and enjoy a quick-paced work environment.
- Gaming experience is preferred, but not required.
Requirements
To apply for this role, you must be able to:
- Attend 4 weeks of training, Tuesday-Saturday between the hours of 10:00am-6:30pm CST.
- Work 5-hour time blocks daily after completing training.
- Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred.
- Demonstrate a positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and enjoy a quick-paced work environment.
- Gaming experience is preferred, but not required.
Benefits
As a Part-time Chat Specialist at arenaflex, you will enjoy a range of benefits, including:
- Great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center.
- A wide variety of sports and social leagues to participate in after work, as well as volunteering initiatives through our Associate Foundation.
- A non-smoking environment that promotes a healthy lifestyle.
- Opportunities for career growth and development, as well as a competitive salary and benefits package.
Work Environment
Our College Station office is a dynamic and fast-paced environment that is perfect for those who enjoy being on a computer and around technology. With a relaxed, yet professional and fun atmosphere, you will feel right at home. Our team is passionate about customer service and is dedicated to providing exceptional support to our dealer clients and their customers.
Compensation
The expected salary for this role is competitive and based on experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
How to Apply
If you are a positive and energetic individual who is passionate about customer service and technology, we encourage you to apply for this role. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Apply Now!
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