Senior Director II, Customer Strategic Insights – Driving Growth and Innovation at arenaflex

Join arenaflex, a leading global beverage company, as we embark on a transformative journey to revolutionize the way we connect with our customers and drive growth in the Foodservice and On-Premise industry. We are seeking an exceptional Senior Director II, Customer Strategic Insights to lead our world-class organization and provide cutting-edge thought leadership, strategic insights, and forward-looking acumen that drives business success.

About arenaflex

arenaflex is a global beverage leader that has been a part of people's lives for over 135 years. Our portfolio of iconic brands, including Coca-Cola, Fanta, and Sprite, is enjoyed by millions of people around the world. We are committed to creating a better future for our customers, employees, and the communities we serve. Our vision is to be a leader in the beverage industry, known for our innovative products, exceptional customer service, and commitment to sustainability.

Job Summary

The Senior Director II, Customer Strategic Insights is a critical role that will lead a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth. This role will actively engage with current and future customer relationships, providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships. The ideal candidate will be a strategic thinker with a holistic understanding of the consumer/customer landscape, advanced analytical capability, and a proven track record of driving business growth.

Key Responsibilities

* Lead a high-performing team of six seasoned FSOP Insights Directors to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth.

• Provide people leadership that drives engagement and ensures success of the team, including coaching, development, and definition of work with key stakeholders.
• Partner across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda.
• Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks, leveraging external marketplace intelligence to inform business planning and set proactive direction to capture opportunities.
• Collaborate across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization.
• Set strategic guidance on critical insights and storytelling required to win business renewals and customers that drive growth for the arenaflex system.
• Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.

Key Focus Areas

* Strategic Thinking and Strategy Development: Define and set the agenda for critical insights and marketplace intelligence needs of the organization, partner in the development of annual business plan, drive FSOP strategy and opportunities, and ensure plan has a relevant FSOP strategy to win in the marketplace.

• Relationship Management: Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners, and build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business.
• People Leadership & Development: Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development, set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships.

Qualifications

* Minimum Required: + 10+ Years in CPG Industry + Senior level experience within the consumer goods/beverages industry + Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes + People leadership/management – specifically, experience leading leaders of others + Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.) + Demonstrated success in leading geographically dispersed team + Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

• Preferred:

+ MBA or other graduate degree

Skills & Attributes Desired

* Strategic thinker with holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)

• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset/holistic view of the business
• Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
• Drives organizational performance, efficiency, & effectiveness

Travel

* 25-35% travel required, with preference for Atlanta-based location

Location

* Virtual (Between East Coast and Central part of the US) with preference for Atlanta-based location

Compensation

* Pay Range: $224,100 - $257,600

• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered

Annual Incentive Reference Value Percentage

* 50 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

How to Apply

If you are a strategic thinker with a passion for driving business growth and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Join arenaflex and be part of a dynamic team that is shaping the future of the beverage industry. Apply for this job