Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences for arenaflex Customers
At arenaflex, we're passionate about connecting people, businesses, and things in ways that matter. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional experiences to our customers, leveraging your superior sales and customer service skills to drive growth and satisfaction. If you're a true consultative salesperson who thrives in fast-paced environments and is driven by meeting sales goals and building relationships with customers, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. Our mission is to connect people, businesses, and things in ways that matter, and our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our diversity and inclusion page showcases our commitment to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, leveraging your superior sales and customer service skills to drive growth and satisfaction. Your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and building relationships with customers
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Experience with sales and customer service software and systems
What We Offer
* Competitive compensation and benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for career growth and development, including training and education programs
- Collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging
- Recognition and rewards for outstanding performance and contributions to the team
- Flexible work arrangements, including remote work options and flexible scheduling
Work Environment
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll have access to a range of tools and resources to support your success, including sales and customer service software and systems, training and education programs, and a collaborative, inclusive work environment.
Compensation and Benefits
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.
Diversity and Inclusion
We're proud to be an inclusive employer and celebrate our employees' differences. Our diversity and inclusion page showcases our commitment to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.
Join the arenaflex Team
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to join our team. Apply today and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job