Experienced Customer Support Associate – Veterinary Supply Platform

Join arenaflex, a leading growth stage company, in transforming the $50B+ animal health industry Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you have a strong desire to learn and help customers succeed? If so, we invite you to join arenaflex, a cutting-edge company revolutionizing the way veterinary professionals buy the supplies they need to keep America's pets healthy.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with a mission to modernize the animal health industry. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, helping them spend more time giving care and less time shopping and comparing across vendors. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states.

The Role

As an Experienced Customer Support Associate, you will play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You will engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. Your exceptional communication skills, proactive approach, and ability to adapt quickly will make you an invaluable asset to our team.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

You Should Have

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits (Full Time Roles)

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a growing team on a mission to transform the animal health industry

• Work with a talented and passionate team of individuals who are dedicated to delivering exceptional customer experiences
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
• Take advantage of our comprehensive benefits package, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution
• Participate in bi-annual company retreats and monthly team events to build strong relationships with your colleagues

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Apply Now

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join arenaflex. Please visit our careers page to submit your application and take the first step towards a rewarding career with our team. Apply Job! Apply for this job