Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

At arenaflex, we're revolutionizing the way people engage with their passions by delivering a seamless, end-to-end digital buying experience. Our innovative approach combines cutting-edge technology and risk strategies to make lifestyle purchases, such as powersports vehicles, RVs, and outdoor power equipment (OPE), fast, easy, and accessible. We're passionate about connecting people with their interests and making a lasting impact on their lives. As a leading player in the industry, arenaflex has established itself as a trusted partner for enthusiasts and consumers alike. Our editorial brands, including Cycle World and UTV Driver, inspire and educate our audience, while our online prequalification platform makes it easy for consumers to get pre-approved for financing. We also provide superior loan servicing to support our customers throughout their loan journey. With over 550 employees and more than 30 OEM and 4,000 dealer partners, arenaflex is a remote-first company that values flexibility and collaboration. We're committed to building a best-in-class servicing organization for our growing portfolio of powersports loans, and we need talented individuals like you to join our team.

Job Summary:

We're seeking an experienced Bilingual Customer Engagement Representative to join our Roadrunner Servicing Center in Irving, Texas. As a key member of our team, you'll be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving customer issues via online chat channels. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner.

• Process phone payments and ensure accurate and efficient handling of customer transactions.
• Conduct outbound customer interview calls to gather information and resolve customer concerns.
• Communicate and resolve customer issues via online chat channels, providing clear and concise solutions.
• Resolve common customer concerns regarding their powersports loan, including payment issues, loan terms, and other related matters.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence and customer satisfaction.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, ensuring a high level of integrity and professionalism.

Requirements:

* High School Diploma or GED required, with some college coursework a plus.

• Two years of customer service experience, preferably in auto finance or an installment loan portfolio, with collection experience a plus.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided).
• Strong communication skills, both verbal and written, with the ability to communicate effectively through phone and online chat channels.
• Bi-lingual English/Spanish a plus, with the ability to communicate with customers in both languages.
• Excellent "people" skills, with a strong customer service attitude and problem-solving ability.
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and commitment to punctuality.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure our employees can thrive both personally and professionally. Our commitment to diversity, equity, and inclusion is reflected in our equal opportunity employment policy, which ensures that all candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job