Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join arenaflex, a leading innovator in the live event industry, as a Customer Service Associate - Nights and Weekends. As a key member of our Seller Operations team, you will play a vital role in delivering exceptional service to our valued sellers and customers. If you're passionate about live events, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply.
About arenaflex
arenaflex is a dynamic and rapidly growing company that specializes in providing a seamless experience for buyers and sellers of live event tickets. Our mission is to revolutionize the ticketing industry by offering a user-friendly platform that connects buyers with sellers. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients and provide them with the best possible experience.
Your Role as a Customer Service Associate
As a Customer Service Associate, you will be responsible for managing transactions and relationships with our sellers and customers. You will be the primary point of contact for our customers, handling a broad range of event and order-related questions via phone and email. Your primary objective will be to ensure that we provide elite service to both our sellers and customers, resolving issues promptly and efficiently.
Progression of Role Expectations
Your role as a Customer Service Associate will progress significantly over the first 30, 90, and 180 days. Here's an overview of what you can expect: ### 30 Days In
- Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days In
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days In
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
To succeed as a Customer Service Associate, you'll need to bring the following skills and qualities:
- Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- Interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
Our office is located in Coppell, TX, and we offer a hybrid work model that combines in-office and remote work. Here's an overview of our work schedule:
- The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
- Hybrid model, not fully remote. 3 days in-office and 2 days at home.
- Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off. + 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits
We offer a competitive compensation package that includes:
- $40,000 base salary with overtime eligibility.
- Bi-annual bonuses.
- Annual equity grant.
- Any hours worked over 40/week are overtime eligible.
Why Join arenaflex?
At arenaflex, we're passionate about creating a positive and inclusive work environment that fosters growth and development.
We offer
- Opportunities for career growth and advancement.
- Comprehensive training and development programs.
- Collaborative and dynamic team environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you're a motivated and customer-focused individual who is passionate about live events, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job