Service Desk Robotics Engineer

At Robot.com, we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe that the future will be powered by clean and effective technological solutions, and we are committed to providing low—or no-cost delivery services to everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation. We are excited to welcome the next generation of tech talent to our team. As a Service Desk Robotics Engineer, you’ll report to our Head of the Service Desk Team. This could be a great opportunity for you to join us! If you have the right technical knowledge, understanding, and communication skills to diagnose, scale, and szolve requirements from our robot fleet. You will also work to analyze robot data and convert it into new issues, enhancements, and features for other teams. Location: Remote: Colombia. As a Service Desk Engineer, you have several responsibilities, including but not limited to: Develop a deep understanding of how the Robot.com fleet operates, including the interaction between its mechanical, electronic, software, and connectivity systems from multiple perspectives. Receive and track all issues, incidents, and accidents occurring during robot operation. This includes diagnosing and resolving software problems, as well as providing remote support to field operations personnel. Participate in the design, development, and testing of new fleet management software tools, and in automating the Service Desk metrics pipeline. Analyze available fleet data and translate it into actionable items—such as new features, issues, enhancements, and requirements—for the relevant teams (Autonomy, Hardware & Manufacturing, IT, Operations, Data, etc.). Likewise, communicate any required or helpful information related to those requirements. Take ownership of fleet management responsibilities, including managing the robot software update process. Maintain clear, respectful, and effective communication with other teams. This role might be the right one for you if you have: Technical Skills: Python (basic to intermediate), SQL, Git (basic). English fluency: Writing, reading, and conversational B1/B2 English level. Educational Background: Mechatronics, Electrical, Electronic, Control, Biomedical, Automation or other related engineering fields. Soft skills: Natural aptitude for troubleshooting and problem-solving Patience and persistence when debugging and investigating issues Ability to organize and present information in a clear and agile way Strong, respectful, and effective communication with both customers and coworkers Skill in generating and clearly communicating useful technical information to other teams Ability to manage multiple tasks and prioritize effectively. Bonus Points (You might have also had): Experience in a help desk or technical support environment. Experience launching or scaling a successful startup. Interest in logistics, on-demand services, or marketplace platforms. Familiarity with Linux OS (Debian-based platforms, basic to intermediate) Working with API requests Docker Basic understanding of sensor technologies (e.g., laser sensors, 2D/3D LiDARs, stereo cameras, cameras, IMU, GPS) and communication protocols (Serial, I2C, CAN) ROS/ROS2 (basic level) Basic networking knowledge (LAN/WAN, SSH access) Any other programming language What we offer you: As your career progresses, we commit to develop and advance your career. We aim to put together personalized training for every employee through a blend of training that includes: Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership in robotic last-mile delivery. Competitive compensation package. Targeted in-house training and on-the-job training and experience. Tailored coaching. Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market. Robot.com Culture & Values: At Robot.com, we believe in creating a dynamic and inclusive work environment that fosters diversity, collaboration, and innovation, while embodying our core values we approach challenges with resourcefulness, always considering what is important and urgent, and quickly making decisions to address new situations. We use our creativity and ingenuity to disrupt the status quo and make the ordinary extraordinary. Apply To This Job