Vendor Onboarding Specialist

About the position C&W Services is seeking a Vendor Onboarding Specialist to support a high-priority initiative for one of our large clients. This role will focus heavily on vendor sourcing, research, outreach, and onboarding, while also supporting contract management and compliance functions within our Facilities Hub. Candidates should be highly detail-oriented, self-motivated, have great phone skills and be comfortable using online tools to execute a defined process efficiently. This is an ideal opportunity for professionals with experience in customer service, vendor management, or administrative coordination who can thrive in a fast-paced, high-volume environment.

Responsibilities

• Source and research service providers using Google Maps, search engines, or AI tools (e.g. Copilot) based on project needs and locations.
• Log potential vendors into standardized trackers with accurate contact and service area data.
• Conduct direct outreach to vendors via phone and email to explain subcontractor opportunities.
• Guide interested vendors through the onboarding process, including documentation, answering questions, and uploading files to internal systems.
• Identify which locations each vendor can service and track accordingly.
• Provide status updates and flag onboarding completions to the internal team.
• High-volume outbound calling capability (40–60 calls per day target)
• Explain program value, overcome hesitation, and secure commitments
• Follow-through with urgency to move vendors to completion
• Support internal vendor compliance efforts to ensure alignment with client and company standards.
• Educate new and existing vendors on compliance and performance expectations.
• May be asked to assist in issuing vendor agreements and amendments in coordination with Legal and Risk Management teams.
• Submit and track Internal Change Forms for accurate record-keeping (SOX compliant).
• Maintain databases and spreadsheets to track contract documentation, compliance materials, and onboarding progress.

Requirements

• Excellent communication skills, both verbal and written
• Minimum 3 years in a role that involves: High-volume phone-based outreach (call center, inside sales, account development, vendor management, or dispatch environments preferred)
• Convincing/persuading external parties.
• Managing structured onboarding/compliance tasks (e.g., contracts, insurance verification, licensing, or regulated documentation)
• Comfortable working in a metric-driven environment with recorded calls & performance tracking
• Detail-oriented enough to validate insurance & compliance requirements
• Competent with spreadsheet tracking and structured workflow processes
• Experience working with contractors, service providers, trades, or vendors strongly preferred
• High‑speed internet (150-300 mbps. download) is required for this role. Connection must support video meetings, remote system access, consistent productivity, with uninterrupted workflow .
• Employees must have a quiet, distraction‑free workspace suitable for professional phone conversations and to protect customer information.
• Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video presence for collaboration, engagement, and team connection.
• The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity.
• To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co‑working space, library, or other reliable environment) in case of home internet or power loss.

Nice-to-haves

• Phone sales experience
• Experience supporting facilities, maintenance, or service‑based operations
• High attention to detail and strong organizational skills
• 3–5 years of professional experience in administrative support, customer service, recruiting, or vendor management preferred
• Comfortable using Microsoft Office (especially Excel and Word), online research tools, and AI-enabled platforms preferred
• Strong ability to follow structured processes and escalate appropriately when needed
• Able to multitask in a fast-paced, deadline-driven environment
• Self-directed with the ability to work independently and with a team
• Willingness to learn new technologies and support evolving business needs
• Calm, composed, and decisive in high‑urgency situations
• Strong sense of ownership and accountability
• Highly organized with strong time‑management skills
• Collaborative and adaptable across teams and systems
• Comfortable working in a metric driven environment

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

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