Associate Peer Review Operations Specialist/Peer Review Operations Specialist

*This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: AZ, CA, CO, FL, GA, IL, MA, MD, NY, OR, PA, TX, VA, VT, WA In the US, this is a union represented position as part of the Pacific Media Workers Guild, Local 39521 of the NewsGuild-Communication Workers of America.PLOS is a non-profit organization on a mission to drive open science forward with measurable, meaningful change in research publishing, policy, and practice. We believe in a better future where science is open to all, for all.This role is essential to our ongoing operations. We have openings for both Associate and Peer Review Operations Specialist in both the UK (FTC (fixed-term contract and Full Time) and the US (Full Time). We look forward to reviewing your application.*Candidates should submit their application for 19 January. However, applications will be considered as they are submitted, so candidates are encouraged to apply in advance of this date.Role SummaryThe Associate Peer Review Operations Specialist/Peer Review Operations Specialist, is a confident and highly organized self-starter, motivated by a culture of continuous improvement. This role requires excellent communication skills, teamwork and collaboration across team with accountability to meet competing deadlines in a dynamic environment. Reporting to the Peer Review Operations Managers and will work as part of the Peer Review Operations team to maintain efficient peer review workflows, ensure high vendor performance standards, and uphold excellent contributor experience for authors, editors, and reviewers. This role will enforce turnaround time benchmarks for all peer review milestones to protect process integrity and ensure timeliness and quality of publication. This role will maintain high standards of professional conduct in the workplace and enjoy working with international colleagues from a range of cultures and settings. This role will seek out opportunities for continuous quality improvement in department activities and be an effective champion of the PLOS vision, mission, and brand. ResponsibilitiesSubmission ManagementEnsure the timely, efficient peer review of all submissionsEnsure that queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriatelyIdentify and remove barriers to submission, working collaboratively with colleagues across PLOS as requiredProactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues Ensure that manuscripts meet requirements and follow current policies and proceduresWorkflowsTroubleshoot persistent manuscript, workflow or system issues, providing expertise and advice, and exercising judgement to resolve the issue or escalate to the Peer Review Operations Manager or other colleagues as appropriateProactively raise data-driven recommendations for continuous journal operations and workflow improvements to the Peer Review Operations ManagerEnsure standard journal workflows are maintained as established, implementing and adopting process updates when approved by the Peer Review Operations ManagerProjectsContribute to workflow project and initiate proposals as requested, and undertake operations projects and initiatives as directed by the Peer Review Operations ManagerServe as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIsOtherContribute to other operational research outputs related to PLOS's mission where required, so that our journal workflows are optimised to encourage scientific openness and transparencyKnowledge and SkillsExcellent communication and presentation skills, both written and oralHighly organized, detail-oriented, and proactive in solving problemsGrowth mindset with a collaborative, team player mentalityAn ability to maintain a positive and professional customer service attitudeAble to work constructively with vendors, authors, editors, customers, and colleagues from a range of international settingsKnowledge of Excel, Word, file types and file conversionsAble to work under tight deadlines whilst achieving a high standard of quality and accuracyAble to set priorities and work independentlyUpholds high standards of professionalism in the workplaceEmbraces change with a positive attitudeAn interest in science and in advancing scientific knowledgeDesirableCandidates who have the following skills and experience will be considered for the more senior Peer Review Operations Specialist role. However, those without experience in scholarly publishing are still encouraged to apply and will be considered for an Associate Peer Review Operations Role.Prior experience in peer-reviewed scholarly publishingKnowledge of and expertise with peer review and manuscript management database systems; proficiency with Editorial Manager a plusKnowledge of customer relationship management (CRM) software such as SalesforceAwareness of and commitment to open science QualificationsA university degree or equivalent experienceThe base salary range we've established for these positions is (UK) £27,000 - £36,800 or (US) $55,000 - $75,000. PLOS also offers a comprehensive benefits package that will be shared with candidates in the interview process.About PLOS Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.We're committed to equal opportunityWe're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. Visit plos.org/careers to learn more.To learn more about how PLOS protects your privacy, see our Employee Privacy Notice. Apply tot his job Apply To this Job