Manager, Learning Operations

The National Urban League seeks a Manager, Learning Operations. The Manager is responsible for the daytoday operation of the Center for Leadership’s learning activities and infrastructure. This role ensures that learning programs, digital platforms, and content flow smoothly from planning to execution. The Manager owns the daily mechanics of delivery, managing the learning management system (LMS), coordinating, and developing content, supporting delivery across formats, and keeping learning activity moving in a dynamic, resourceconstrained nonprofit environment. Essential Functions: DaytoDay Learning Operations

• Manage the daily operations of the Center’s learning activities, ensuring consistency, reliability, and followthrough.
• Coordinate the flow (“traffic”) of learning activity, including content inputs, delivery timelines, and platform readiness.
• Track what is ready, in progress, delayed, or needs followup to keep work moving.
• Support delivery across webinars, digital modules, summits, and other learning formats.

Learning Management System (LMS) Administration

• Serve as the primary administrator for the Center’s LMS
• Upload, organize, and maintain courses, materials, and resource libraries.
• Manage learner enrollment, access, and navigation.
• Troubleshoot basic platform and user issues and coordinate technical support as needed.
• Ensure the LMS is clean, organized, userfriendly, and reflects approved learning pathways.

Learning Pathway Implementation (Support Role)

• Implement learning pathways and delivery plans as defined by leadership.
• Ensure content is sequenced correctly within the LMS and across delivery formats.
• Monitor learner progress and surface operational issues or opportunities for improvement.
• Support continuous improvement through feedback and daytoday learning insights.

Coordination and Support

• Serve as a primary operational point of contact for learning delivery.
• Coordinate with facilitators, partners, internal staff, and the project management consultant during the pilot year.
• Respond to learner questions related to access, participation, and content use.
• Maintain basic documentation for learning processes, platform use, and content standards.

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