SmartCare Advisor (UKG WFM)
About the position The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving . You’ll act as a trusted advisor—ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes.
Responsibilities
- Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
- Ensure timelines are met to achieve key deliverables and client expectations
- Configure and maintain UKG WFM modules including: Time & Attendance Scheduling Accruals Absence Management
- Troubleshoot system issues and drive resolution through proper triage and escalation
- Analyze system performance, data integrity, and process flows to recommend improvements
- Conduct regular client touchpoints to identify gaps, risks, and opportunities
- Lead consultative discussions on workforce processes and system best practices
- Translate business requirements into system configurations and solutions
- Support testing activities including validation of configuration changes
- Utilize reporting and analytics to provide insights and recommendations
- Build and maintain strong client relationships, ensuring high satisfaction and retention
- Develop client-facing materials (documentation, templates, communications)
- Stay updated on UKG releases, compliance updates, and product enhancements
- Contribute to internal knowledge sharing, process improvements, and team development
- Participate in client sessions such as business reviews and learning sessions
Requirements
- Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
- Proven experience across core WFM modules: Time & Attendance Scheduling Accruals Absence Management
- UKG WFM Certification (required)
- Experience supporting 10–15+ implementations or client engagements
- Strong understanding of: System configuration Data views Testing methodologies
- Experience working with integrations and reporting/analytics
- Strong client-facing experience with the ability to lead discussions independently
- Solid knowledge of HR, payroll, and workforce processes
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (written and verbal)
Nice-to-haves
- Experience with WFM Advanced Scheduler (nice-to-have, not required)
- Exposure to US and/or Canadian clients (either is fine—not both required)
- Broader UKG ecosystem experience (nice-to-have, not required)
Benefits
- Base Salary plus Incentive Pay
- Medical, Dental, Vision
- Life Insurance & Disability Coverages
- Health Savings Account
- 401k Match Program
- Unlimited Vacation Time
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