Japanese / English Bilingual Assistant Relocation Consultant

Title: Japanese / English Bilingual Assistant Relocation Consultant Division: Client Relations Division Website: https://reloredac.com Regular Work Schedule:

• 9 AM - 5 PM ET, Mondays - Fridays preferred (or 9 AM - 4 PM ET, Mondays - Fridays), but may be tailored based on individual needs with mutual agreement (The eligibility of benefits may change depending on the working hours.)
• 1-hour non-paid lunch break included
• Possible overtime after 5 PM ET on weekdays

Working Style:

• If the candidate resides in the commutable area to our New York office, it will be hybrid (working in the office + working remotely). If not, it will be remote. (Subject to change)

Overview:

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
• Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.

Essential Job Duties:

• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
• Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
• Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
• Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients
• Prepare and review documents, including lease summaries, notices, and client communications
• Ensure compliance with company policies, client requirements, and applicable local regulations
• Identify and escalate complex issues or risks in a timely manner
• Contribute to continuous improvement of processes and client experience by providing feedback and suggestions

Other Job Duties:

• Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.

Requirements:

• Fluency in Japanese and business-level English (both verbal and written)
• Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders
• Bachelor’s degree or equivalent experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Strong organizational and multitasking abilities in a fast-paced environment
• Attention to detail and ability to manage multiple priorities

Preferences:

• Experience in real estate, relocation, or service industries preferred.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment Disclosure Statement: Relo Redac, Inc. is committed to creating and celebrating a diverse workplace that recognizes and values differences, and reflects the communities where our employees live and where our clients operate. Relo Redac, Inc. is an equal opportunity employer. We do not discriminate, retaliate or harass individuals, applicants and employees on the basis of race, religion, creed, religious observance, color, national origin, ancestry, marital status, sexual orientation, gender, gender identity, sex, gender expression, age, military and veteran status, pregnancy, childbirth and related medical conditions, genetic characteristics, immigration or citizenship status, or other applicable legally protected characteristics and any other status protected under federal, state, or local law. Relo Redac, Inc. does not discrimination, retaliate or harass individuals, applicants and employees on the basis of physical or mental disabilities or medical condition, determining whether qualified individuals with a disability are able to perform the essential functions of the job with or without an accommodation that is reasonable and not an undue burden. This policy applies to the hiring and employment of individuals, the selection of individuals for a training program leading to employment, the discipline and discharge of individuals from employment or from a training program leading to employment, and to the discrimination of individuals in compensation or in terms, conditions, or privileges of employment. By using the opportunity that Diversity presents to enrich each of us, Relo Redac, Inc. creates a competitive advantage in our business and adds value for our clients and our employees. By embracing the principles of Diversity, i.e., valuing and respecting the visible and invisible differences that represent the strengths, experiences and unique skills of each and every individual at Relo Redac, Inc., we recognize that everyone is important and has a valuable contribution to offer in the workplace. Pay: $20.00 - $22.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Application Question(s):

• What is your hourly pay expectation?
• Do you speak, read and write in business level Japanese?
• Do you speak, read and write in business level English?
• What is your possible working schedule? (Please also include the time zone.)

Experience:

• corporate client service : 5 years (Preferred)
• Microsoft Excel: 5 years (Preferred)
• Microsoft Word: 5 years (Preferred)
• Microsoft PowerPoint: 5 years (Preferred)
• Microsoft Outlook: 5 years (Preferred)

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