Solution Architect, Consultant, Sales Engineer

Job Description:

• Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.
• Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities.
• Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.
• Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers.
• Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.
• Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.

Requirements:

• 4+ Years in a presale's role presenting to C and V level prospects.
• Bachelor's degree in computer science, Information Technology, or related field experience.
• Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR or related technologies.
• Strong technical acumen, with the ability to design solutions and integrate complex systems.
• Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences.
• Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs.
• Ability to collaborate effectively with sales teams and other internal stakeholders.
• Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.

Benefits:

• flexible work environment
• competitive compensation
• family first, team oriented atmosphere

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