Customer Engagement Representative – Production Animal
Job Description:
- Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
- Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
- Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
- Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
- Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
- Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
- Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
- Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
- Process orders for assigned territory
- Monitor backorder status for accounts.
- May gather information regarding assigned territory or accounts and share any necessary information with TM partner
- Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company.
- Support general queue sales calls.
- Travel requirements are minimal.
Requirements:
- Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred
- 3 years’ experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.
- Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
- Speak Effectively: Speaks effectively in individual or group situations (e.g. meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive, high-impact delivery.
- Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.
- Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operation as it relates to department priorities.
- Self Motivated: Develops work objectives and action plans for self; establishes realistic priorities, personal checkpoints and performance indicators; develops an effective strategy for reporting progress and ensuring accomplishment of goals.
- Work Commitment: Pursues commitments and action plans until the desired objective is achieved or is no longer reasonably attainable; strives to achieve organizational and individual performance goals; willingly expends extra effort when necessary to get the job done.
Benefits:
- Health insurance
- Dental care
- Vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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