Regional Sales Manager, Western Canada, Merchant Solutions

Work Location: Calgary, Alberta, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview: TD Merchant Solutions (TDMS) is a fast-paced business within Business Banking, operating at the intersection of payments, technology, and commerce. We are at the forefront of key industry trends including e‑commerce, integrated POS solutions, payments innovation, and strategic partnerships that are reshaping how businesses operate and grow. TDMS provides reliable, flexible, and easy‑to‑use payment solutions—including e‑commerce and Point of Sale (POS)—to small business, commercial, and midmarket clients across Canada. These end‑to‑end capabilities are a powerful competitive advantage that allows us to deliver seamless, trusted, and scalable solutions to our merchants. A cornerstone of our growth strategy is our Clover partnership, which brings together TD’s trusted brand and banking strength with one of the most innovative POS platforms in the market. Clover enables merchants to access modern, app‑based technology that supports payments, business management, insights, and growth—all in one ecosystem. This partnership creates a compelling value proposition for merchants and a significant opportunity for sales professionals to engage clients with a differentiated, market‑leading solution. As a trusted business partner, TD Merchant Solutions supports businesses of all sizes—from local entrepreneurs to some of Canada’s largest retailers—helping them simplify operations, improve customer experiences, and scale with confidence. Our comprehensive suite of payment acceptance, banking and business solutions helps us win in this highly competitive market. Position Overview: The Regional Sales Manager (RSM) is an important Merchant-centric sales leadership role within TD Merchant Solutions. In this role, you’ll help bring this momentum to market—supporting our next-generation solutions being advanced through our exciting partnership with Fiserv. TD Merchant Solutions is focused on Our Merchant Quest – To double the number of fully franchised Merchant & Business Banking clients at TD – our key business strategy in support of our growth mandate, and we’re energized by the innovation ahead as we refresh and modernize our offering with Fiserv. As part of this strategy, the Regional Sales Manager is a key resource in the management and execution of our acquisition tactics in their local markets. As a trusted sales & service payments leader this individual will be responsibility for leading a team of Business Development Specialists (BDS) who are responsible for acquisition activities in their assigned territory, to achieve sales targets and build an effective pipeline of future opportunities in the SMB segment. The Regional Sales Manager will:

• Achieve team sales targets by providing exceptional sales advice coaching to maximize acquisition opportunities within the assigned territory
• Positively represent our Brand in their local market and communities by actively promoting the value proposition of TD Merchant Solutions
• Lead the team by identifying opportunities for growing new merchant relationships through lead generation, prospecting, proposals (incl RFPs), contract negotiation through to sales closing
• Assist the team with developing external networks to increase lead generation opportunities
• Work with select Business Banking partners to develop collaborative go-to-market acquisition strategies, championing the refreshed solutions enabled through our Fiserv partnership, and expand internal networks to fully franchise new merchants with the Bank
• Employ effective business development (i.e. targeted cold calling, COIs, etc.) & relationship management techniques to assist in achieving established sales targets for the territory
• Developing and executing on business plans aligned with Merchant Solutions business goals
• Act as a SME for our Regional Sales Team in business initiatives, special projects as required from time-to-time
• Supporting Merchant LEI improvement strategies and activities in support of our Merchant-centric model
• Lead with integrity, including support, mentor and effectively guide the team by promoting a positive colleague experience

Job Requirements:

• Ability to assist in development and execution of tactical sales plans including establishing targets and account objectives
• Demonstrated people management skills with the ability to motivate, coach, train and provide guidance to staff resolving issues and concerns that may be difficult and complex
• Experience working in a remote environment and comfortable being autonomous
• Self-motivated and strong work ethic
• Proven track record and thorough knowledge of various sales, marketing, and business development strategies including experience with CRM tools, specifically Salesforce
• Constantly build knowledge of the local market and payments industry and disseminate this to the team in support of their acquisition activities
• Deliver the Bank by recommending and promoting team members to introduce TDBG Partners to fully franchise our Merchants
• Effective organizational skills with the ability to prioritize and meet timelines
• Ability to impact and influence individuals at all levels of an organization
• Possess excellent verbal and written communication skills coupled with the ability to deliver effective presentations to Merchants, senior management, and business partners
• Demonstrate Leadership as per Guiding Principles and Leadership Profile
• Embrace and promote positive work environment that supports diversity, Pulse, and PDP’s
• Willing to travel as required and to work variable hours driven by needs of the business

Key Attributes:

• Proven People Manager with ability to effectively coach and lead a remote team of Business Development Specialists
• Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes
• Excellent analytical and business acumen with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues

Additional Information:

• Post-Secondary Education (University Degree, College Diploma or equivalent) in Marketing, Business Administration or equivalent experience in Sales or Business Development
• Previous experience working in Merchant Solutions, Business Banking and/or the Payments industry would be very beneficial
• Minimum 5 years' experience in sales and 2+ years in management capacity would be an asset
• In-depth knowledge and industry related experience in an acquiring business to deliver on comprehensive solutions to small and medium sized Merchants is an asset
• Demonstrated computer proficiency; intermediate knowledge of Salesforce, and Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)

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