Legal Intake Specialist

Job Description:

• Establish the firm’s relationship with qualified potential clients by conducting interviews via telephone
• Serve as point of contact for potential clients throughout the intake process
• Manage large amounts of inbound and outbound calls in a timely manner
• Clear, concise, and accurate written and verbal communication
• Following communication “scripts” when handling different topics
• Learn about CCK’s practice areas and become conversant with the legal issues facing our clients
• Demonstrate empathy to potential clients and put them at ease during their difficult time
• Provide detailed written summaries about potential clients’ needs to attorneys
• Request and review all necessary documents from potential clients.

Requirements:

• High School Degree required; Bachelor’s degree preferred
• Minimum one year of customer service experience with a high call volume
• Minimum one year of high-volume phone/customer service experience
• Ability to make or receive calls for a minimum of 6-8 hours per day
• Excellent verbal communication skills and professional telephone etiquette
• Capability to make sound judgments and decisions
• Proficient in Microsoft Office Suite
• Strong multitasking skills
• Ability to work in a fast-paced, constantly changing, and challenging call center environment
• Multiple language skills a plus.

Benefits:

• Medical, dental, and vision insurance options
• Employer-paid medical insurance for the employee
• Gym membership reimbursement
• 15 days of PTO (increasing over time)
• 12 paid company holidays in 2026
• 401k matching
• Paid Parental Leave

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