Parent Coach BCBA

FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context. Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.

Our Mission

Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances. Position Overview We are seeking a Board Certified Behavior Analyst (BCBA) who is passionate about expanding access to high-quality, family-centered autism support through both telehealth services and innovative digital tools. This role combines traditional BCBA responsibilities with a key function supporting and evolving our in-app Expert Chat experience. In addition to providing clinical oversight and telehealth services, this individual will engage directly with families via chat, offering timely, evidence-informed guidance while creating a supportive, approachable experience. This role is ideal for someone who thrives in both clinical and fast-paced, customer-focused environments and is excited to help shape the future of digital care delivery.

Key Responsibilities

Telehealth BCBA Responsibilities

• Conduct behavioral and functional analytic assessments
• Develop and oversee individualized ABA treatment plans
• Provide clinical supervision and guidance to Registered Behavior Technicians (RBTs) and Behavior Technicians (BTs)
• Collaborate with families to set meaningful treatment goals and provide parent training to support skill generalization
• Monitor client progress, adjust treatment plans, and ensure data-driven decision-making
• Provide clear, concise instruction and feedback to clients, families, and team members
• Maintain accurate and timely documentation of client progress and services
• Plan for appropriate discharge and continuity of care
• Ensure compliance with all local, state, and federal regulations, as well as Frontera policies and procedures

Expert Chat & Family Support

• Engage directly with families via in-app chat, quickly identifying core needs while maintaining a warm, empathetic, and trust-building approach
• Provide high-quality, evidence-informed guidance to families exploring autism, diagnoses, and service options
• Deliver a strong customer-service-oriented experience, demonstrating a willingness to go above and beyond to address family concerns
• Respond to chat inquiries within established service level agreements (SLAs), ensuring timely and reliable support
• Balance efficiency with thoughtful, personalized responses to minimize unnecessary back-and-forth while maintaining quality

Operations & Coverage

• Help establish and refine workflows, best practices, and response frameworks for consistent, high-quality support
• Identify trends in family questions and needs to inform content and service improvements

Cross-Functional Collaboration

• Partner with Product, Engineering, and Design teams to enhance and scale the Expert Chat experience
• Provide clinical expertise to inform feature development, workflows, and user experience improvements
• Contribute to innovation efforts by helping test, iterate, and refine new tools and processes

General Requirements

• Strong knowledge and experience in Applied Behavior Analysis (ABA) and Autism Spectrum Disorder
• Demonstrated ability to provide clinical supervision and mentorship
• Excellent written and verbal communication skills, including the ability to communicate clearly and concisely in a chat-based format
• Strong interpersonal, coaching, and relationship-building skills
• High level of organization, attention to detail, and ability to manage multiple priorities
• Proficiency with technology, including data systems, telehealth platforms, and digital tools
• Commitment to maintaining confidentiality and ethical standards

Education and Experience

• Active BCBA certification
• Master's degree in Psychology, Applied Behavior Analysis, or a related field
• Minimum of 5 years of experience working with a pediatric population
• Minimum of 5 years of experience conducting functional assessments and developing and overseeing behavior intervention plans
• At least 1 year of telehealth supervision experience
• Experience supporting or communicating with families in early stages of diagnosis or service navigation
• At least 2 years of experience in a Parent-Implemented ABA or BCBA Direct role

At this time, we are not able to hire in the following states/locations: New York, New Jersey, Massachusetts, Washington, Oregon, Connecticut, Illinois, Maryland, and D.C.

Why Join Us

At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team. Apply tot his job Apply To this Job