Physical Security Technology Coordinator
Job Description:
- Oversee the administration and maintenance of physical security systems, enterprise-level security and business software such as SharePoint and Tableau
- Configures, optimized and troubleshoots all security systems’ components
- Collaborates with internal departments and external partners to enhance security and venue best practices and contribute to the ongoing development of the overall security program
- Continuously monitors systems performance, proactively troubleshooting issues, and optimizes system efficiency to ensure security and venue best practices
- Ensures compliance with industry-specific regulations, standards, and policies related to physical security systems
- Ensure installation of new specific security systems software releases, and/or upgrades, including researching, testing, and implementing new technology
- Oversee installation of new technology systems
- Stay up to date on the latest and greatest security system technologies
- Provide training for full-time employees as necessary
- Support development and maintenance of Airtable-based workflows and project tracking systems (priority focus)
- Assist in building and maintaining SharePoint sites to centralize documentation and improve collaboration
- Partner with the Analytics team to support Tableau dashboards and reporting needs
- Help evaluate and implement practical AI tools that improve operational efficiency
- Gather requirements from venue operators and discipline groups and translate them into structured system updates
- Document workflows, create user guides, and support adoption of new tools
- Provide day-to-day troubleshooting and technical support for internally built systems
- Monitor emerging technologies and share recommendations for operational improvements
- Perform other duties as assigned
Requirements:
- 4+ years of experience in security and technology support, operations systems, business systems, analytics support, or similar field
- Demonstrated experience using Airtable (strongly preferred)
- Familiarity with SharePoint or Microsoft 365 collaboration tools
- Exposure to Tableau or other data visualization platforms
- Interest in AI tools and workflow automation
- Strong organizational and documentation skills
- Ability to work cross-functionally with both technical and non-technical stakeholders
- Analytical mindset with attention to detail
- Willingness to learn and expand technical capabilities over time
- Preferred: Experience in venue operations, hospitality, live events, or multi-location operations environments
- Experience supporting internal stakeholders across multiple departments
Benefits:
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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