Desktop Support [10 Years Exp W/ AD, SCCM, 5 years W/Autodesk, Bentley] - Lycoming County, PA
Desktop Support [Must have 10+ Years Exp W/ Active Directory, SCCM, 5 + years W/Autodesk, Bentley] Lycoming County, PA 6+ months
This requisition will feature first round interviews via Teams.
* • This requisition's current PO is funded through 6/30/26. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.* •
Start date for this position is as soon as possible.
* Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.
- Candidates in other counties may be considered based on qualifications and candidate availability.*
General IT Experience · Proven at least 15 years’ experience supporting: o Windows Desktop OS o Windows Server o Active Directory o Scripting o MS Office Software Packaging and Deployment · Create software installation packages for SCCM (10 years’ experience), with emphasis on Bentley products (10 years’ experience), using approved tools and processes. o Download and prepare vendor software for packaging. o Perform test installations of out-of-box (OOB) software. o Determine the appropriate installation method (e.g., batch or PowerShell scripting). o Develop installation scripts using established standards and best practices. o Test and validate completed packages. o Deliver finalized packages to the SCCM team for Software Center testing. Testing Coordination and Support · Coordinate with technical leads, business users, and project managers during the testing of software packages. · Work closely with testers to refine and improve the end-user experience. · Address and resolve questions or issues that arise during the testing process. Technical Troubleshooting and Support · Resolve or assist in resolving cross-application technical issues. · Provide support for end-user installation or deployment issues. · Manage and update Active Directory groups relevant to CADD Support. · Research and recommend hardware for purchase when required. Communication and Teamwork · Provide clear, accurate, and timely status updates. · Demonstrate strong written and verbal communication skills. · Work effectively in a team environment to meet shared objectives. · Share application-specific knowledge across teams. Quality, Documentation, and Process Adherence · Complete assigned tasks within established time estimates. · Follow organizational quality standards and procedures. · Develop, refine, and document expert practices and standards. · Ensure documentation is accurate, complete, and up to date. · Identify, track, and resolve issues, risks, and action items. · Stay informed about industry trends and emerging tools and apply them appropriately. · Proactively anticipate and resolve issues impacting the team. CADD Application and Plotting Support · Develop and support plotting solutions across various CADD applications. · Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years’ experience). · Package PennDOT WorkSpace for posting to public facing CADD Resources web site. · Guide business partners on implementing PennDOT workspace resources within their environments. ProjectWise Administration · Maintain and administer ProjectWise on-premises server infrastructure: o Support four ProjectWise environments, each consisting of three Windows servers. o Maintain SQL databases associated with ProjectWise datasources o Manage project creation and access control. o Develop and implement new ProjectWise features (e.g., workflows, states). o Test and deploy ProjectWise product upgrades. · Collaborate with Digital Delivery: o Establish methods for onboarding Business Partners to use ProjectWise o Administer Business Partner access and permissions · Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners. Apply tot his job Apply To this Job