Help Desk Technician / Analyst 2
Pay Rate: $47.14 per hour Summary:
- Location: 12250 Morse Rd SW, Pataskala, OH 43062
- Duration: 18 months
- Work Mode: Weekly travel to 11902 Middleton Pike Road, Bowling Green, OH
Responsibilities:
- Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
- Participate in technology refresh projects.
- Provide in-person, desk-side, and remote support to business users.
- Serve as the initial point of contact for troubleshooting all IT-related problems.
- Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
- Perform duties as assigned by the manager.
Requirements:
- Excellent customer service, interpersonal, and communication skills.
- Strong prioritization skills.
- Ability to adapt to changing technologies and learn new technologies.
- Bachelor's in Information Technology or Associate's degree plus 3-5 years of experience.
- Experience with ITIL-focused ticket management tools. IVANTI is a plus but not required.
- Desktop/Laptop imaging experience.
- Hardware & software application maintenance and support.
- Perform asset management requirements.
- Comply with company IT standard processes and procedures.
- Comply with IT Client Services organization and IT security policies.
Preferred Skills:
- Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, Client Desktop/Laptops, Multi-Function printers.
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