Citrix Engineer; Remote position

Position: Citrix Engineer (Remote position) About Steward Health Care Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability. As the country's largest physician‑led, minority‑owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered – creating healthier lives, thriving communities and a better world. Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas. For more information, visit steward.org. POSITION SUMMARY: The Citrix Engineer is responsible for design, deployment, management, and support of the Citrix Xen App & server and VDI environments. This includes a robust and continually evolving set of Citrix solutions used to run critical 24/7 clinical & business systems on a variety of computing devices. Extensive experience in designing, implementing, managing, and optimizing Citrix and related infrastructure is critical to the success of this role. Expert knowledge of Xen App, Xen Desktop, Provisioning Services, VMWare (or Hyper V/Xen Server), Windows/Citrix Profile Management, Windows Server OS (2008R2-2022), Power Shell, Active Directory, and Group Policy are key to this role. The Citrix Engineer is also required to work with IT teams, project managers, IT architects, vendors, and business leaders to design and architect hosted computing solutions to meet demanding clinical workflows in diverse hospital environments. Relies on experience and judgment to plan and accomplish goals. Works under limited supervision. A large degree of creativity and latitude is required. The qualified candidate will have a good mix of technical and project management skills. This position works remotely. KEY RESPONSIBILITIES:

• Assist in design, deployment & support of Citrix solutions
• Monitor & resolve incident tickets ensuring prompt and effective solutions and closure
• Effectively triage incidents when necessary in accordance to I.S. procedures
• Ensure appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Enterprise Citrix environment.
• Works with other Steward I.S. support teams as appropriate for support & troubleshooting of issues pertaining to the Citrix enterprise environment.
• Continually work to standardize and document existing procedures
• Provide training and documentation to the Help Desk on resolution skills to provide first call resolution where possible
• Assess and interpret customer needs and requirements
• Develop and monitor metrics to ensure support SLA’s are met
• Provide escalation path for users with issues and research outstanding issues
• Participate In the development and implementation of policies and procedures to improve process and workflow for the technicians
• Proactively work to improve customer experience and departmental performance
• Promote network and system standards and ensure adherence to existing and new standards and best practices.
• Help create documentation, procedural and otherwise regarding Citrix responsibilities
• Continue to improve Citrix operations via new ideas and methods
• Participation in the development, planning and execution of large Citrix and other IS projects
• Submit timely status reports to senior leadership and other project stakeholders as required.
• After hours and weekend work to perform tasks that cannot be done during business hours is required.
• Work with minimal guidance, seek guidance on only the most complex tasks
• Mentor and provide guidance to junior members of the technical support team.
• Conform to all departmental and enterprise standards, policies, and procedures
• Maintain a flexible schedule in accordance with the needs of the department.
• Develop an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives,…

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