[Hiring] Patient Contact Center Scheduler @Franciscan Alliance, Inc.
Role Description The Patient Engagement Access Center (PEAC) Specialist I is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments. In this role, you will act as a first point of contact for patients/customers and assist with matching patients/customers' needs to the appropriate provider or resource.
- Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates, and routing clinical inquiries appropriately.
- Assess the caller’s needs and respond to ensure the appropriate resolution for the inquiry or issue.
- Understand when to escalate calls to RN, provider clinic, or PEAC leadership.
- Proactively escalate areas of concern or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
- Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks.
- Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
- Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.
- Work hours are 8:30am to 5:00pm; hours could change; hours of operation are 6am to 5pm, Monday through Friday.
- Training hours: 8:00am to 4:30pm.
- Remote position.
Qualifications
- Required: High School Diploma/GED
- Preferred: 1 year Healthcare contact center, ambulatory or acute clinic, or physician office experience
Requirements
- Travel is required: Never or Rarely
- Job range: Patient Contact Center Scheduler $17.50 - $22.75
- Incentive: Not Applicable
Benefits
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org. Apply tot his job Apply To this Job