Veterinary ER Referral Coordinator

About the position Wake Veterinary Medical Center is a 24-hour hybrid hospital offering primary care, emergency, surgery, internal medicine, oncology, advanced imaging (ultrasound and 64-slice CT), and cardiology services through our partnership with CVCA. We’ve doubled our facility space and expanded our diagnostic capabilities to better support our patients and referring veterinarians.? We’re also known for exceptional ICU care, delivered by a stable and experienced team of credentialed technicians and assistants.? Located in Knightdale, NC—just off I-540—we’re a quick and easy commute from anywhere in the Research Triangle. Raleigh is consistently ranked among the top cities to live in the U.S., offering everything from highly rated schools and family-friendly amenities to incredible food, extensive trails, and a central location in the state.? We are seeking an experienced and detail-oriented Referral Coordinator to join our team. This role plays a vital part in ensuring seamless communication and coordination between our Emergency Department, clients, and referring veterinarians.

Responsibilities

• Serve as the primary liaison between referring veterinarians who wish to transfer care to our hospital for emergency and ICU services.
• Demonstrate knowledge of veterinary medical procedures and terminology to effectively communicate with referring veterinarians and veterinary professionals.
• Maintain accurate documentation and follow-up for all referrals and communications.
• Support hospital operations with professionalism and efficiency in a fast-paced environment.

Requirements

• Minimum of 5 years of veterinary emergency experience required.
• Strong communication, organizational, verbal, and time management skills.
• Demonstrated ability to maintain professionalism and positivity under pressure.
• Attention to detail and commitment to excellent customer service is always expected.

Nice-to-haves

• EzyVet experience is a plus.

Benefits

• Tuition assistance
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

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