Claims Adjuster - Medical Negligence

About the position DWF are currently recruiting for a Medical Negligence Claims Adjuster to join their growing Claims Management and Adjusting team. In this role, you will be responsible for managing and progressing a caseload of medical negligence and pharmacy claims through to an effective and satisfactory conclusion. You will deliver a high standard of service to clients and stakeholders, both internally and externally, while ensuring accurate management information is maintained in line with client service level agreements. The role offers remote working, with occasional office attendance required throughout the year.

Responsibilities

• To proactively manage and progress a caseload of medical negligence claims, predominantly in the cosmetic and surgeon sector, in line with service level agreements, best practice and internal policies and processes.
• Follow at all times, any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards.
• To work flexibly in adjusting to changes in priority of workload.
• Awareness of relevant medical negligence protocols and procedural requirements.
• Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable.
• To research solutions to problems/issues on cases / projects to develop your own technical knowledge.
• To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project.
• Full engagement in the Firm's Performance Review cycle.

Requirements

• Previous and tangible Claims experience, dealing with claims from cradle to grave, preferably within the Medical Negligence sector, but we will also consider applications from those with EL/PL & Casualty experience.
• Business acumen and an understanding of the clients' needs.
• Ability to build effective professional relationships both with external clients, including Solicitors and Brokers.
• High level of financial and commercial awareness.

Nice-to-haves

• Ability to work well under pressure and to tight deadlines.
• Excellent attention to detail to be able to carefully analyse information.
• Ability to prioritise effectively and manage multiple tasks.

Benefits

• We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
• We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
• We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
• If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

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