Operations Manager, Design Systems

Work from home Full-time role Hiring

Job Description:

Build & Lead PMO structure: translate long-term growth targets into sequenced ramp plans, operational objectives, and cross-functional execution milestones
Build scalable systems:
Collaborate with workforce, quality, and training teams to improve systems, build data reporting, and innovate new workstreams
Partner with product to develop custom tooling and automated solutions that increase efficiency and promote high-quality outcomes
Own architecture & strategy: Partner with Product and Data to develop custom tooling and automated solutions that increase efficiency and promote high-quality outcomes
Ensure visibility & accountability:
Build data tracking to analyze workforce and tooling performance to drive continuous improvement across teams
Understand deep technical problems and translate them into high-level summaries for senior management and executive teams
Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps
Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, Design, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs

Requirements:

5+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus).
Very strong program/project management skills with experience delivering cross-functional system rollouts
Can effectively prioritize projects according to impact and business needs
Ability to think along long-term and near-term timelines
Ability to build workstreams from 0 to 1 in support of new product introductions
Experience designing and implementing systems for scale
Data-driven problem solver; comfortable using Looker (SQL is a plus), or similar tools to build visibility and drive decisions.
Strong communicator who can translate operational needs into system requirements and influence cross-functional partners.
Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments.

Benefits:

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