Senior Client Success Manager, Data & Marketing

Job Description:

• Act as the primary consultative partner for an assigned, complex book of business, aligning the Data & Marketing solution to client business objectives
• Lead regular strategy and planning discussions with day-to-day and senior stakeholders to identify goals, challenges, and key performance indicators
• Provide recommendations on data-driven marketing strategies, campaigns, and best practices that leverage Alkami’s Data & Marketing capabilities
• Maintain a strong pulse on client sentiment and advocacy, proactively addressing concerns and reinforcing value
• Regularly analyze client usage and campaign results to produce insights that clearly connect platform activity to growth, engagement, and ROI
• Build and deliver Executive/Strategic Business Reviews (EBRs) for targeted segments of your portfolio, tailoring content for senior decision-makers that showcase the value clients are realizing from using the Data and Marketing solution
• Lead client success initiatives for your accounts and across Alkami, ensuring high levels of client satisfaction, engagement, and upsell opportunities that expand Alkami’s footprint (e.g., across additional Alkami Service Group products)
• Develop and maintain multi-threaded relationships across your accounts, including both operational contacts and executive influencers
• Identify, cultivate, and sustain internal “champions” at client institutions who advocate for Alkami Data and Marketing and support continued adoption and expansion
• Coordinate account engagement across internal stakeholders (e.g., Product, Marketing, Implementation, Support) to present a unified, client-centric experience
• Execute established renewal playbooks and processes (e.g., health reviews, risk identification, path-to-green actions) to support achievement of retention targets
• Maintain accurate, up-to-date client data, activities, and health indicators in Customer Success tools (e.g., Gainsight, Salesforce, Jira)
• Follow standardized cadences for touchpoints, EBRs, and internal reviews to drive consistency and accountability across your portfolio
• Develop clear success plans that define client objectives and track progress, ensuring clients achieve their desired outcomes
• Advocate for client needs and escalate critical issues to internal leaders and departments, ensuring their voice is heard and their challenges are addressed
• Contribute to internal knowledge-sharing by documenting best practices, playbooks, and repeatable approaches that improve the overall Client Success motion
• Be willing to travel up to 25% as needed to meet client and business requirements.

Requirements:

• 5–7+ years of relevant experience in Client Success, Account Management, Marketing Strategy, or related client-facing roles
• Demonstrated ability to leverage data and insights to inform marketing strategies, campaigns, and optimization recommendations
• Proven success in independently managing a diverse portfolio of clients and prioritizing time across varied sizes, complexities, and lifecycle stages
• Strong relationship-building skills with both operational contacts and executive stakeholders; comfortable leading client presentations and EBRs
• Excellent communication skills (verbal, written, and presentation), with the ability to distill complex data into clear, business-ready narratives
• Proficiency using Customer Success and CRM tools (e.g., Gainsight, Salesforce) and collaboration systems (e.g., Google Workspace, Jira, Confluence, Slack)
• Solid understanding of digital marketing tactics, (e.g., email, programmatic, targeting, segmentation) and performance metrics.

Benefits:

• remote-first environment
• unlimited paid time off
• 401(k) with employer match

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