Principal Technical Program Manager – Core Services & Enterprise Architecture

Job Description

Creating Peace of Mind by Pioneering Safety and Security At [REDACTED], we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Principal Technical Program Manager – Core Services & Enterprise Architecture Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: The Principal Technical Program Manager (TPM) for Core Services & Enterprise Architecture is a strategic partner across IT and business organizations, responsible for the vision, roadmap, and strategy of foundational software and services that power [REDACTED]'s technology ecosystem. You will move beyond simple coordination to architecting program frameworks that ensure scalability, security, and performance. As a TPM for Core Services, you will be the primary intersection between product and business stakeholders, enterprise IT, and Core Services engineering teams aligning complex technical dependencies across global teams and ensuring that our core infrastructure enables rapid innovation for internal business partners to meet customer needs. As a TPM for Enterprise Architecture, you will be a business advocate for enterprise architecture tooling and processes enabling rapid innovation for internal business partners to meet customer needs and impact overall company direction. Responsibilities:

• Strategic Roadmap Ownership: Lead the definition and evolution of the Core Services roadmap, ensuring technical debt, scalability, and innovation are balanced against business priorities.
• Enterprise Architecture Advocacy: Act as a business advocate for Enterprise Architecture tooling and processes. Develop strategies for project execution to drive the adoption of EA standards, ensuring they provide tangible business value and streamline enterprise-wide delivery.
• Cross-Functional Orchestration: Lead highly visible, cross-functional project teams dealing with notable risk and complexity. Proactively identify and resolve "blind spot" dependencies that span multiple business units and enterprise systems.
• Influence & Decision Making: Drive critical product and architectural decisions by translating complex technical trade-offs into business impact. Anticipate potential barriers and influence executive leadership to drive company direction and adopt new ways of thinking.
• Complex Problem Solving & Innovation: Proactively identify and solve unique and complex problems with broad impact on the company by thinking beyond existing solutions when evaluating "build vs. buy" and system integrations.
• Operational Excellence: Establish and institutionalize best practices, templates, and governance models to be used across Core Services and align with existing enterprise policies and frameworks.
• Technical Leadership: Act as a subject matter expert in the software delivery lifecycle, guiding engineering teams through complex "build vs. buy" evaluations and system integrations.
• Alignment & Transparency: Establish and lead a communication framework for Core Services, ensuring stakeholders at all levels have transparent visibility into program health, technical dependencies, and the 'why' behind prioritization decisions.
• Team Leadership & Mentorship: Provide day-to-day direction, strategic guidance, and mentorship to product owners and business analysts. Drive the strategy for project execution by clearly outlining goals, setting performance expectations, and fostering a culture of continuous improvement, accountability, and technical rigor.
• Risk Mitigation: Move beyond "identifying issues" to predicting and neutralizing systemic risks before they impact delivery timelines.

What You Need to Succeed:

• Bachelor's degree (Information Technology, Computer Science, or equivalent experience).
• 15+ years of software engineering, systems engineering, IT, or technical product/program management experience.
• Advanced systems thinking and the ability to solve ambiguous, non-routine problems that affect multiple systems.
• Demonstrated experience in software architecture and IT systems frameworks, patterns, tooling, and processes, with a proven track record of advocating for their adoption across business units
• Strong storytelling and presentation skills, with the ability to distill complex technical concepts into compelling business cases for executive audiences.
• Advanced systems thinking and the ability to solve ambiguous, non-routine problems that affect multiple systems.
• Proven ability to influence senior leaders and stakeholders without direct authority.
• Is comfortable with and can successfully work on a geographically distributed project team.
• Demonstrated client service experience and outstanding level of professionalism in providing client support

Why Work for Us? [REDACTED] is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at [REDACTED] we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. [REDACTED] is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy".
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At [REDACTED], we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. Remote Location Kansas We Celebrate Who We Are! [REDACTED] is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © [REDACTED] plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 [REDACTED] is an equal opportunity and affirmative action employer Privacy Policy Roles & Responsibilities

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience; 15+ years of software engineering, systems engineering, IT, or technical product/program management experience
• Proven experience in software architecture and IT systems frameworks, patterns, tooling, and processes, with ability to advocate for their adoption across business units
• Strong storytelling and presentation skills with the ability to distill complex technical concepts into compelling business cases for executive audiences; ability to influence senior leaders and stakeholders without direct authority
• Ability to work effectively with geographically distributed project teams and demonstrated client service professionalism

Requirements

• Define and evolve the Core Services roadmap, balancing technical debt, scalability, and innovation against business priorities
• Advocate for Enterprise Architecture tooling and processes, driving adoption of EA standards to deliver tangible business value
• Lead highly visible, cross-functional project teams; proactively identify and resolve dependencies across multiple business units and enterprise systems
• Influence critical product and architectural decisions by translating complex trade-offs into business impact and guiding executive decision-making

Apply tot his job Apply To this Job